Reservations Agent (m/f/d)

About the job

Company Description

The Novotel Zurich Airport Messe is located between the exhibition centre and the airport and is especially suitable for business and family stays with a 24-hour reception, 10 conference rooms for 320 people, and special offers for children. Business guests will find ideal working conditions throughout the conference hotel. Families can explore the city thanks to the good tram connection. For relaxation after eventful days, there are 254 air-conditioned rooms, a sauna with a quiet area, or the sun terrace.

To strengthen our team, we are looking for a Reservations Agent by arrangement.

Become part of a motivated team and get started right away!

Job Description

• Acceptance and processing of individual and group bookings with the PMS OPERA in compliance with ACCOR standards
• Co-responsible for achieving the hotel’s goals and RevPar
• Applying the hotel’s pricing policy
• Daily segment and arrival control
• Maintenance of guest files
• Preparation of group overviews
• Preparation of deposit invoices and verification of payment receipt in coordination with accounting

Qualifications

• Completed training in hospitality/catering
• At least 2 years of experience in reservations
• Very good knowledge of German and English (spoken and written)
• Very good MS Office skills
• Knowledge of PMS OPERA is an advantage
• Flexible, resilient, conscientious, detail- and customer-oriented

Additional Information

• Grow, learn & enjoy
• Receive an individual offer of further training opportunities
• Benefit from worldwide discounts with the ALL Heartist Card
• Free employee parking
• Free uniform cleaning
• Attractive bonus system
• Additional day off on your birthday
• 2 team events per year
• Birthday and Christmas gifts

Be ALL you are!

Our Commitment to Diversity & Inclusion

We are an inclusive company and our goal is to attract, recruit, and promote diverse talents.