Customer Advisor in the field of PCs, Notebooks & IT DE/FR
BRACK.CH AG
Mägenwil
Key information
- Publication date:12 August 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron as a Customer Support Specialist! Exciting role in a dynamic team.
Tasks
- Be the first contact for customers regarding IT products.
- Handle customer orders and inquiries efficiently and carefully.
- Provide information about prices and product availability promptly.
Skills
- Completed retail training and two years of experience required.
- Strong communication skills in German and French essential.
- Ability to work independently while collaborating with a team.
Is this helpful?
This is what you can expect
- You are the first point of contact for our customers regarding all questions related to IT products and advise them competently, friendly, and solution-oriented via email, phone, and chat.
- You efficiently and carefully handle customer orders and inquiries, ensuring a smooth process.
- You provide information on prices, availability, and our e-shop, helping our customers quickly find the right product.
- In close communication with our internal departments – such as customer service, purchasing, or accounting – you ensure that everything runs smoothly and the customer is at the center.
- With your market understanding and product knowledge, you quickly recognize customer needs and offer suitable, attractive alternatives from our range.
- You work independently, but never alone. A helpful team and a supportive manager are there for you.
This is what you bring
- You have completed training in retail or a related field and have at least two years of experience in internal service, ideally in the IT sector or a comparable field.
- You recognize customer needs in no time: You listen carefully, advise solution-oriented, and act with empathy and a dose of healthy pragmatism.
- A professional appearance and good manners are just as important to you as respectful and friendly interaction with customers and colleagues.
- You have very good German and French language skills, both spoken and written.
- You enjoy working in a team, and a collegial atmosphere and mutual support are a matter of course for you.
- Reliability, resilience, and determination describe you well – you take action, remain calm even in hectic moments, and always find the right way.
Benefits
Are you interested or do you have further questions?
Eveline Icobas is happy to assist you by phone or electronically.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over a billion in revenue. The company exists because one person had the courage to find and pursue new paths. Our success story shows that through each individual, something great is created together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will receive an immediate confirmation of receipt, and within a maximum of 10 working days, you will receive feedback on how to proceed.
- While you show us your patience, we take personal time to review your application and define the next steps.
- If your documents convince us, we will get to know each other via live video call or in a personal conversation.
- The "match" confirms itself mutually. Then we move into the second round of interviews where you will get to know your future workplace and the team.
- YES – we have chosen each other! The employment contract will be sent to you digitally, and after signing the contract, you will receive access to our internal communication channels, and at the same time, we will prepare your onboarding process.
