Customer Advisor Front Office (m/f) 80%-100%
Lifestage Solutions AG
Otelfingen
Key information
- Publication date:03 November 2025
- Workload:80 – 100%
- Place of work:Otelfingen
Job summary
Join our team to provide expert customer support in healthcare.
Tasks
- Advise customers via phone, chat, and email in German and French.
- Process orders, billing, and returns efficiently for smooth handling.
- Resolve stock issues and customer complaints with effective solutions.
Skills
- Medical training or commercial experience in customer service required.
- Strong IT skills with familiarity in digital tools and software.
- Excellent communication skills and customer-oriented mindset essential.
Is this helpful?
What you can achieve
- You advise our customers professionally and reliably via telephone, live chat, and email – in German and French.
- You process orders, billing, and return registrations efficiently and ensure smooth handling.
- You approach out-of-stock situations and customer complaints with a solution-oriented mindset and find suitable alternatives.
- You support our customers with product inquiries – especially in the areas of incontinence, enterostomy, and wound care – and assist with the use of our app.
- You actively contribute to the further development of our customer service and work interdisciplinarily with teams such as logistics, back office, and purchasing.
What you bring
- You have a basic medical education (e.g., as an MPA, HF nursing specialist, or FaGe) and want to develop professionally away from the patient bedside.
- Or: You have a commercial education with experience in customer service – ideally in the healthcare sector.
- You are IT-savvy and have a strong technical understanding. You are familiar with using laptops, MS Office, Google Workspace, and digital tools.
- You have very good German skills as well as good French skills. Italian is a welcome plus.
- You think in a networked way and recognize cross-departmental connections – thus you contribute efficient solution proposals.
- You enjoy communicating professionally – especially on the phone. Customer orientation is a matter of course for you.
5 weeks vacation, with the possibility to purchase up to 10 additional vacation days or take unpaid leave
Pension fund with advantageous premium distribution - about 2/3 are covered by us
Various discounts in our pharmacies and with other top brands
Expand skills through funded and supported training and further education as well as internal development opportunities
Family-friendly with 16 weeks maternity leave (80% of salary) and 10 days paternity leave (100% of salary), as well as participation in child funds
Registered shares at preferential prices - not only engage professionally for Galenica but also invest
