Customer Advisor 100%

At  Ardentis, we don't just talk about values — we live them every day. Excellence, innovation, personal development, team spirit, and long-term vision: that's what drives us. Here, we go beyond simply treating teeth. We advance dentistry, innovate, and think about tomorrow.

Do you want to be part of a team where every person matters? Where your role has a real impact on patients' lives? Join us and help make dental care more human, more modern, and more impactful.

Type of contract : Permanent

Rate : 100%

Start date : Immediately or to be agreed

Location : Route du Verney 7, 1070 Puidoux

Mission 

You will be a central element as well as the first point of contact in the positive experience of our patients to ensure a smooth, efficient, optimized, and consistent level of service.

As a customer advisor, you will be expected to respond quickly and qualitatively to patient requests via our various platforms and ensure the processing and follow-up of various administrative tasks.

In this capacity, the main activities are as follows :

• Telephone reception and management of incoming and outgoing calls
• Follow-up and communication with various digital tools
• Scheduling and organizing appointments
• Management and follow-up of various administrative tasks
• Administrative management of patient files
• Management and follow-up of patient complaints

Profile, training, and skills  

• Proven experience in a similar position or CFC as a customer relations agent 
• Fluency in French, both spoken and written – Native language 
• Good knowledge of English – Level B1-B2
• Knowledge of several foreign languages would be an asset 
• Comfort with common IT tools – Microsoft365, CRM 
• Rigor, sense of planning, organization, and priorities 
• Ease on the phone and in customer service 
• Possess great listening skills and excellent interpersonal qualities 
• Able to work independently and in a team 
• Open-mindedness and flexibility 

Why Join Ardentis?

• From your entry at Ardentis, you will benefit from personalized integration training tailored to your needs.
• You will evolve in a caring environment conducive to fulfillment, where you can excel and innovate.
• By joining Ardentis, you will immerse yourself in a corporate culture that values sharing and team spirit, placing great importance on sustainability.
• Very good working and salary conditions.
• 5 weeks of vacation per year.

Join us and become a driving force at the heart of a community dedicated to dental excellence. The adventure starts here !