Services Administrator Hilti Fleet Management (m/f/d) (100% or 50-70% in Job Sharing)
Hilti Aktiengesellschaft
Zürich
Key information
- Publication date:05 November 2025
- Place of work:Zürich
Who are we looking for?
We are looking for a Services Administrator for our multidisciplinary team!Are you structured, customer- and solution-oriented, and do you like to apply your analytical skills?
Do you enjoy working in a dynamic environment with various stakeholders, are independent, but still value team cohesion highly? Then you are exactly right with us and we look forward to getting to know you!
What are your tasks?
In this exciting role in 2nd level support, you are part of our solution organization and make a professional contribution in the area of services – both for internal and external customers. Your focus is on Hilti fleet management, where you reliably handle administrative matters: from theft and loss reports to coordinating large orders and complex customer inquiries. You always act with professional confidence, strong customer focus, and a clear eye for efficiency.As a central interface, you regularly communicate with sales, logistics, materials management, and our repair center. Your work significantly contributes to an outstanding customer experience and promotes the development of sustainable, long-term customer relationships.
In addition, you actively contribute to identifying optimization potentials – in line with our Lean Management approach. Participation in internal projects is also part of your varied field of activity and offers you the opportunity to develop and shape your role further.
What you bring:
- Completed vocational training in a technical or commercial field
- Strong interest in support topics and business processes
- Dynamic, solution-oriented personality with quick comprehension and analytical thinking skills
- Communicative, self-responsible, and critical thinking – with a pragmatic approach and willingness to try new things, learn from them, and continuously drive improvements
- Very good German skills; knowledge of Italian or French is a plus
- Experience with SAP and good Excel skills are advantageous
Why are we looking for you?
We work with highly qualified people from various fields. Success at Hilti is always based on teamwork and competence – regardless of the individual’s personal background. We value your skills, commitment, and drive for success more. Together we form an unbeatable team. Do you want to be part of this team?What do we offer?
We offer you an attractive workplace with a lot of responsibility and freedom. Our unique corporate culture is the result of personal performance, teamwork, and support. Since 2010, we have regularly been recognized by "Great Place to Work" as one of the top 10 employers in Switzerland and reached 1st place in the ranking this year.Therefore, we offer you not only competitive compensation and bonus payments but also various benefits such as:
- flexible working time models (part-time, job sharing, annual working hours, etc.)
- 40% "home office"
- structured onboarding in the initial phase
- additional insurance benefits
- paid days off for voluntary engagement
