Clerk Sales Residential Products

About the job

Clerk Sales Residential Products

(100% m/f/d)

immediately or by arrangement

You are an open-minded person, share our values (net neutrality, open source, data protection, sustainability) and like to contribute innovative ideas. Besides enthusiasm for technology, you especially bring passion and joy for personal and individual customer advice. If you are also motivated and excited by internal and cross-team collaboration, you are exactly right with us.

Tasks

• Handling the ordering process from A to Z
• Front Desk: Customer contact (inbound) by phone and email (in D/F/E/IT)
• Consultation regarding our Residential and Standard Business Internet products
• Processing new customer, change and cancellation procedures
• Communication with our suppliers by phone and email
• Procurement processing; use of the respective supplier online tools
• Support of first level support
• General correspondence

Ideally, you are interested in internet technology and telecommunications – with a quick grasp and high willingness to perform, you can also acquire the knowledge on the job. Reliability and good cooperation are a matter of course for you as a team player. A structured and independent way of working helps you to complete your daily tasks while always approaching internal and external stakeholders in a service- and solution-oriented manner.

Requirements

• Commercial training EFZ, comparable qualification or retail specialist EFZ in the field of telecommunications/consumer electronics OR several years of experience in telecommunications advantageous
• Very good computer skills
• German: Mandatory very good knowledge in spoken and written
• English: Good knowledge in spoken and written
• French and/or Italian: Good to very good knowledge spoken and written advantageous
• Other foreign languages very welcome
• Willingness to work shifts: Usually between 8:00 and 18:30 / no weekend shifts

You can expect a responsible and varied area of responsibility in a dynamic and innovative industry as well as a modern workplace in the centre of Winterthur with the possibility of home office. We maintain an uncomplicated, open and respectful interaction with each other and operate with a flat hierarchy. It is important to us to participate in the Swiss and international internet community and to train interns and apprentices.

Benefits

• Home office

You work at a modern workplace in a central location in Winterthur or from home.

• Company culture

We maintain a simple, open and respectful interaction with each other and work in a flat hierarchy.

• Team events

Our company events range from exciting roller coaster rides to cosy barbecue and beer evenings in our company-owned "LABar".

• Additional benefits

We offer our employees training opportunities and child-friendly working conditions.

• Holidays

Your work-life balance is important to us. For this reason, we offer you 6 weeks of holiday, compensation for overtime and freedom in planning your working hours.

Would you like to apply with us?

Please apply exclusively via this form. Applications from placement agencies as well as applications by email or post cannot be considered.