Intern 100%

About the job

Intern 100%

Start your internship in Customer Service Continuing Education! Gain valuable practical experience, support our team in customer contact, and further develop your organizational and communication skills.

Department: School of Management and Law

Start date: August 1, 2026 (limited to six months)

Would you like to gain initial practical experience in university administration? In our six-month internship, you will gain a comprehensive insight into the administration and organization of continuing education programs.

During your internship, you will support the Customer Service Continuing Education team and learn about the diverse processes behind the scenes.

Your tasks in Customer Service Continuing Education include:

• Supporting the Customer Service Continuing Education officers in the administration and coordination of over 200 continuing education programs
• Taking on general administrative tasks: including coordination and processing of incoming mail and creditor and debtor invoices, handling office supply orders, maintaining participant data, creating confirmations and certificates
• Participating in and assisting with the organization of events
• Interest in administrative activities and the field of continuing education
• Structured, careful, and reliable working style
• Enjoyment of customer contact and strong service orientation
• Good oral and written German skills
• Confident use of MS Office (especially Outlook, Word, and Excel)
• Teamwork skills as well as an independent and motivated personality
• Completed apprenticeship / high school diploma

The ZHAW Zurich University of Applied Sciences, with over 14,000 students and over 11,000 continuing education participants as well as around 3,700 employees, is one of the largest multi-disciplinary universities of applied sciences in Switzerland.

The ZHAW School of Management and Law (SML), with around 9,500 students, is one of the largest business schools in Switzerland. It is the only university of applied sciences in the country represented in renowned rankings of the business newspaper «Financial Times» and accredited by AACSB, EQUIS, and AMBA – labels for high quality standards in teaching, research, and continuing education. The internationally recognized bachelor's and master's degree programs, cooperative PhD programs, and numerous continuing education offerings are scientifically based, interdisciplinary, and practice-oriented. The SML maintains numerous cooperations with over 190 selected partner universities worldwide.

The Operations and Services department (AOS) ensures a powerful basic structure and efficient processes for the successful operation of the ZHAW School of Management and Law. We are responsible for the administration, evaluation, further development, and quality of teaching and continuing education. We also provide support in the functional areas of didactics, translation/editing, communication skills, IT, process and system management, and facility management. The development and implementation of modules in the areas of languages and communication in business and law as well as business administration and didactics are also part of our tasks.

ZHAW is committed to gender-mixed and diverse teams to promote equality, diversity, and innovation.

We offer university-appropriate working and employment conditions and actively promote the personnel development of our employees and managers. A detailed description of the benefits can be found on the "Working at ZHAW" website. Here are the main points:

Natalia Maurer

Deputy Head Customer Service Continuing Education

Jocelyn Schaad

Recruiting Manager