Regional Service Leader Europe

About the job

Regional Service Leader Europe

Location: You can work from any BUCHI location in Germany, France, Italy, Spain, UK or Benelux.

What makes your daily work exciting?

• You are responsible for and further develop the service revenue in Europe together with the General Managers and local Service Leaders.
• You identify regional as well as cluster-specific growth potentials through market and portfolio analyses.
• You initiate and manage regional service sales initiatives such as up-selling, cross-selling and contract renewals.
• You coordinate regional service marketing activities in alignment with global and local strategies.
• You drive the harmonisation and continuous improvement of regional service processes in line with global standards.
• You act as a regional sparring partner for CRM Excellence, define priorities and develop business cases for optimisations.
• You build up and further develop regional Remote Support Centres.
• You ensure the alignment and standardisation of service offerings in Europe to guarantee consistency, scalability and competitiveness.
• You support the transformation from classic service offerings to modern, value-adding service solutions.
• You define and further develop the regional distributor service portfolio and ensure clear added value as well as operational feasibility.
• Together with Global Service, you define requirements for service CPQ, pricing and quotation tools.
• You define meaningful KPIs and dashboards that enable data-driven decisions.
• You support General Managers in better understanding, benchmarking and further developing the service P&L.
• You identify skill gaps and training needs within the European service organisation.
• You develop scalable support models, e.g. for 2nd-level support or shared expertise hubs.
• You coach and empower local Service Leaders as well as field teams – through influence and collaboration, not direct leadership.
• You promote a customer-oriented and high-performance service culture throughout the region.

What do you bring?

• More than 7 years of experience in service, aftersales or field operations environment, ideally in the laboratory, science or instrumentation industry.
• Proven success in building and further developing a service business in a matrix and multi-country organisation.
• Strong commercial competence as well as a good understanding of service P&L, pricing and portfolio management.
• Experience in successfully influencing stakeholders at all levels without direct leadership responsibility.
• Experience with CRM systems (e.g. Salesforce) as well as data-driven performance management.
• Structured and analytical thinking with the ability to pragmatically translate insights into actions.
• Confident appearance and enjoyment in presenting to regional and global stakeholders.
• Bachelor’s degree or comparable professional experience.
• Very good English skills; additional European languages are a plus.
• Willingness to travel about 30% within Europe.

What we offer you

• Attractive remuneration
• Company car
• Visible regional key role with real business responsibility
• International, collaborative environment with flat hierarchies

We look forward to hearing from you. Please send your CV to our People & Culture Partner Europe, Nicole Schwerdtfeger, at schwerdtfeger.n@buchi.com. If you have questions about the position, feel free to contact Freddy Moy, Head Sales EMEA, South Asia and Oceania, at moy.f@buchi.com. Applications are reviewed on an ongoing basis.

Uwe Hansen

Tel 00800 414 0 414 0