Customer Advisor: Contact Center Personal Insurance 80-100%
AXA Versicherungen AG
Winterthur
Key information
- Publication date:26 November 2025
- Workload:80 – 100%
- Place of work:Winterthur
Job summary
Join AXA, the leading insurance company in Switzerland, as a key player. Enjoy a supportive work environment with growth opportunities.
Tasks
- Handle inquiries about professional pensions and various insurances.
- Respond to customer queries via email and digital channels.
- Collaborate with teams to enhance customer satisfaction and processes.
Skills
- Completed commercial training or equivalent education required.
- Experience in social insurance, especially in professional pensions.
- Strong communication skills in German and proficiency in French or Italian.
Is this helpful?
Join AXA, Switzerland's leading insurance company - as
Your Contribution
Your Contribution
- You handle telephone inquiries regarding occupational pension plans, life, accident, and daily sickness benefits insurance and process them solution-oriented
- You respond to customer inquiries via email as well as through digital channels such as WhatsApp and iMessage
- You professionally forward consultation and offer requests and handle complaints solution-oriented. You contribute to the continuous optimization of our processes – with the goal of continuously increasing customer satisfaction
- You work closely with other departments to handle concerns efficiently and holistically
Your Skills and Talents
Your Skills and Talents
- You have completed a commercial apprenticeship or an equivalent qualification
- You bring professional experience in the social insurance sector (especially knowledge in occupational pension plans is an advantage)
- You communicate confidently in German and have very good French or Italian skills in spoken and written form
- You enjoy working with digital tools and are proficient in using MS Office products
- You work in a structured manner, quickly recognize connections, and approach tasks proactively
- You are a team player, resilient, and have a strong customer and service orientation
Apply now!
Motivation letter? We do without it. Instead, we look forward to your answers to our short questions about the position in the online application tool.
For data protection reasons, only applications submitted via the online application link will be considered.
About AXA
Every success story begins with believing in yourself.
As AXA, we see ourselves as a partner who stands by your side and believes in you. That is why we challenge and promote you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can combine the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But in the long term.
Write your own success story with us now. Know You Can.
