Sozialversicherungsanstalt des Kantons Zürich SVA
Zürich
Customer Advisor Compensation Fund (80%-100%)
- 15 October 2026
- 80 – 100%
- Permanent position
- Zürich
Job summary
Join the SVA Zürich as a Kundenberater/in Ausgleichskasse. Help clients with social security benefits confidently!
Tasks
- Advise employers on insurance obligations and contributions.
- Review payroll declarations and manage calculations accurately.
- Handle inquiries and appeals with empathy and professionalism.
Skills
- Require a commercial education or relevant certification in social insurance.
- Strong communication skills and a team-oriented approach are essential.
- Ability to listen effectively and provide excellent customer service.
Is this helpful?
About the job
Customer Advisor Compensation Fund (80%-100%)
Our customers are well advised with you.
Anyone who pays social insurance contributions wants to be sure that, for example, AHV pensions or family allowances are paid correctly and on time when needed. You ensure that our customers can be completely reassured.
As a customer advisor, you are the contact person for employers. You assess insurance obligations, determine contributions and allowances, check wage declarations, and prepare accounts. You always advise in a friendly and competent manner. And if an objection does arise, you handle it confidently.
Despite all your expertise, you act and communicate with empathy because you know that your work makes a big difference.
You convince us both professionally and personally.
For this responsible role, you bring a commercial education with profile M or E. Alternatively, you have completed another three-year apprenticeship and supplemented it with a qualified commercial further education. You can particularly impress us with a professional certificate in social insurance or with the willingness to obtain one. Work experience in the insurance environment will make your start easier. By the way: we also welcome applications from career changers.
You like it when things run smoothly and enjoy showing what you can do. You are a team player, quickly adapt to your counterpart, and enjoy communicating well. Our customers appreciate you because you listen to them well – and always provide first-class and friendly service. You are motivated to continuously develop yourself. Therefore, you see constructive feedback as an opportunity. Does this sound like you?
We not only demand but also offer a lot.
SVA Zurich is the competence centre for social insurance. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our over 1200 employees are above average satisfied: meaningful work, flexible working hours with home office, good social benefits, and an appreciative "Du" culture. Do you want to develop professionally and personally? Welcome to us!
You don’t know SVA Zurich yet? It’s high time to get to know us: www.svazurich.ch/erleben
Further information
Our HR specialist, Edith Steuble, will be happy to provide you with further information.
Phone 044 448 58 43
