yellowshark
Bern
ICT Supporter Service Desk 80-90%
- 21 September 2026
- 100%
- Permanent position
- CHF 75 000 - 90 000 /year
- 3005 Bern
About the job
Tasks
- Prioritise, document and resolve support requests across all channels with a high first-time resolution rate- Independently analyse and resolve hardware, software, network and communication issues
- Solve demanding first- and second-level cases and coordinate with engineering, service management and external partners
- Staging, deployment and maintenance of workstation systems, mobile devices and peripherals
- Support of presentation and AV technology in classrooms
- Management of user accounts and access rights in the school network
- Introduce and professionally support team members and learners in support processes
- Ensure inventory, procurement, knowledge database, documentation and BYOD support at gibb locations
Profile
- Completed basic IT training: ICT specialist EFZ or computer scientist EFZ- Several years of professional experience in ICT support, especially in first level and ideally in second level
- Sound knowledge of Windows clients, Microsoft 365, Entra ID and Intune as well as networks
- Experience in supporting mobile devices (iOS, Android, macOS) is an advantage
- Confident handling of ticket systems and incident management
- Strong analytical and problem-solving skills. You independently manage cases through to completion
- Experience in coordinating internal and external partners and enthusiasm for knowledge transfer
- Service-oriented, helpful and resilient personality with a professional demeanour
- Very good German skills in spoken and written form. English skills are an advantage
Information
The gibb Vocational School Bern is a cantonal educational institution where around 7,000 young people are taught in more than 60 professions. In addition, we train around 1,000 professionals part-time at all levels of continuing professional education.The Service Desk is the face of IT: all requests from our learners, teachers and staff come together here, in person, by phone or via the ticket system. As an experienced ICT supporter, you independently resolve support cases at first level with a high first-time resolution rate. On site or in field support, you assist our users and ensure that the equipment for teaching and the daily work of administrative staff functions reliably. You take on more demanding cases at the second level in close cooperation with the engineering team. You actively share your knowledge with your team and maintain contact with partners and suppliers.
In the IT department, you can expect a dynamic and innovative working environment in which you can participate in development. We rely on agile workflows, contemporary organisational structures and a culture of mutual appreciation. In addition to fair employment conditions, we offer you the following benefits:
- A varied and responsible role with direct contact to learners, teachers and staff.
- The opportunity to actively shape support processes, standards and the ICT landscape at gibb.
- Opportunities for professional and personal development.
- An attractive working environment with modern technologies and a supportive team.
