Lyreco Switzerland AG
Dietikon ZH
Customer Care Agent (m/f/d) 100%
- 27 October 2026
- 100%
- Dietikon ZH
Job summary
Join Lyreco as a Customer Care Agent, where we offer reliable solutions.
Tasks
- Handle customer inquiries via phone, email, and post efficiently.
- Act as a central contact point for order processing and returns.
- Provide advice on products, availability, and promotions.
Skills
- Completed commercial training or equivalent; call center experience preferred.
- Strong service orientation and high communication skills.
- Proficiency in MS Office and digital tools.
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About the job
Great working days. Delivered. Lyreco supports companies with reliable workplace solutions – from office supplies to hygiene & cleaning and personal protective equipment to coffee and break catering solutions. Rooted in Switzerland since 1887, we combine tradition with entrepreneurial freedom on site as part of an internationally established corporate group. Service orientation, responsibility and a partnership-based cooperation shape our corporate culture.
Customer Care Agent (m/f/d) 100%
Workplace: Office in Dietikon and Home Office
Your mission:
The Customer Care Agent makes an important contribution to the company’s success. In this position, you are there for our customers by phone and in writing, take their orders and concerns and put a smile on their faces.
What you can achieve with us
- Receiving, processing and implementing general customer concerns by post, e-mail and telephone
- Central point of contact (SPOC) for internal and external customers regarding order entries, returns and re-deliveries
- Telephone and written advice to internal and external customers regarding product portfolio, webshop, delivery availability and special orders
- Active sale of telephone promotions in compliance with guidelines
- Various administrative tasks (documentation, invoice coding, customer letters etc.)
- Participation in internal and external training/sessions
What you bring with you
- Completed training in the commercial field or similar area advantageous
- Experience in call centre or customer service advantageous
- Enjoyment of telephone customer contact, high service orientation
- You speak business fluent German. English, French advantageous
- Good MS Office skills and digital affinity
- Open-minded, flexible and resilient personality
- Organised, precise and structured way of working
What you can look forward to
- Independent and varied sales activity with plenty of scope for design
- International company with strong local roots in Switzerland
- Open and diverse working environment
- A team that supports each other and achieves success together
- 5 weeks holiday
- Further training and development opportunities with financial support
- Attractive pension fund benefits
- Additional fringe benefits
- Team events and joint activitiesn
Do you have questions? You are welcome to send them to Laura or your future manager Kim at ch.peopleculture@lyreco.com. Please apply via our online tool, otherwise we unfortunately cannot consider your application for data protection reasons
