Technical Team Head of Customer Team 80–100%,

About the job

Why we reach for the stars. And how we achieve them together.

Do you know the "5-star will"? At achermann, we have a very clear goal: excellence in everything we do. As an IT service company, we inspire our customers with top services - advanced cloud solutions, high-performance and secure WLAN networks, and complete IT full services.


We want to recognize the needs of our customers before they arise. Our respectful interaction with each other connects us as a strong team that takes responsibility and grows together.

Do we fit you? Do you fit us?

 

Your Impact

In this role, you lead our Customer Team in an agile context in a co-leadership capacity both professionally and personally, ensuring that our customers are comprehensively, stably, and future-oriented supported. You combine leadership with technical excellence and are a central interface between customers, technology, and internal departments.

Your Job

Together with an Account and a Service Manager, you lead the Customer Team professionally and personally in a co-leadership role and continuously develop it. In close coordination with Service Management and Key Account Management, you ensure optimal, customer-oriented support.

Besides your leadership role, you are also technically hands-on, handling complex second- and third-level requests and responsible for planning and implementing demanding IT projects in hybrid environments. You take responsibility for the technical architecture of customer solutions, proactively advise customers on complex issues, and ensure high service quality and sustainable customer satisfaction.

At the same time, you evaluate new technologies, drive innovations forward, and ensure targeted knowledge transfer within the team.


What You Bring

Must-haves

• Completed IT training or comparable qualification
• Several years of professional experience in system or network engineering
• Leadership experience and enjoyment in coaching and developing employees
• Experience with Azure Infrastructure Services and virtualization (VMware or Hyper-V), as well as backup with Veeam
• Good knowledge of Windows Server and Active Directory
• Solid knowledge of Microsoft 365 (especially Entra ID, MS Endpoint Manager / Intune, Exchange Online, and MS 365 Tenant)
• Understanding of network basics
• Fluent German and good English skills

Nice-to-haves

• Experience at an IT service provider
• Knowledge of SharePoint Online (administration, rights management)
• Project management experience
• Experience with agile working methods

What Awaits You With Us

• A varied job in a collegial, committed, and qualified team
• Freedom to take responsibility and make things happen – even beyond the team boundaries
• Attractive employment conditions with flexible working hours
• Targeted promotion of your professional and personal development
• Annual working time model with high flexibility
• Choice between modern workplaces in the office or your own home office

Would you like to become part of the achermann family and inspire our customers together with us?

Then send your complete application dossier by email to talent@achermann.swiss .

We look forward to hearing from you!