IT Helpdesk & Operations Officer [F/M/X]
MANTU GROUP SA
Tunis- Tunisie
Key information
- Publication date:20 September 2025
- Workload:100%
- Place of work:Tunis- Tunisie
Job summary
Mantu is an international consulting firm founded in 2007. Join a dynamic team tackling business transformation challenges.
Tasks
- Provide daily IT support for hardware and software issues.
- Manage IT equipment lifecycle from deployment to maintenance.
- Serve as the first contact for reception and general office logistics.
Skills
- Degree in IT or related field with helpdesk experience required.
- Solid knowledge of Windows, Office 365, and MacOS.
- Fluency in English and French with strong communication skills.
Is this helpful?
Who are we?
Mantu is an independent international consulting player, founded in 2007.Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges.Its activities are divided into four practices:
Leadership & Advocacy, Technology, Brand Strategy & Experiences andTotal Talent Management.
A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably.
From its headquarters in Geneva, Switzerland, Mantu relies on a community of 12,000 talented people in more than 60 countries on 5 continents and has a turnover of 1billion euros.
Job description
As an IT Helpdesk Officer (Level 1 & 2), you will play a central role in ensuring smooth daily IT operations and providing support to our internal teams worldwide. You will act as the first point of contact for technical requests, delivering efficient solutions and escalating issues when necessary to guarantee optimal service.
Your missions
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Provide daily IT support to employees (hardware, software, network), including assistance to non-technical users, troubleshooting and escalation to back-office.
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Manage IT equipment lifecycle: deployment, configuration, maintenance, documentation, and update of technical procedures.
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Act as the first contact for reception services: welcoming visitors and supporting general office logistics.
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Contribute to continuous improvement of IT processes and ensure high-quality service delivery.
Your profile
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Academic background: Degree in IT, Computer Science, or related field, with experience in IT helpdesk or technical support.
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Solid knowledge of Windows and Office 365 and MacOS; experience with AI generative tools is a plus.
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Familiarity with IT ticketing tools, remote support solutions, and best practices in service desk operations.
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Native French speaker with strong written English skills, excellent communication abilities, a customer-oriented mindset.
What we offer
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Agility: Work in a dynamic, flexible, and stimulating environment.
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International exposure: Collaborate with teams in over 60 countries and enjoy mobility opportunities.
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Intrapreneurship: Take ownership of your ideas or create your own Business Unit.
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Supportive management: Your manager will guide you based on your individual profile and goals.
At Mantu, we are committed to fostering an inclusive environment where diversity is valued and everyone feels empowered to contribute. We believe that different perspectives and experiences make us stronger, and we actively promote equal opportunities for all.
