Customer Advisor Preference (w/m/d),<br/>80-100%, Bern / hybrid
Sanitas Krankenversicherung
Bern
Key information
- Publication date:08 January 2026
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Bern
Job summary
Join our team for a rewarding role in customer service! Enjoy flexible hours and great benefits.
Tasks
- Provide knowledgeable and friendly phone support on products and services.
- Handle emails and correspondence professionally and independently.
- Create insurance confirmations and manage incoming communications.
Skills
- Ideally, have a commercial or medical background; VBV training preferred.
- Fluent communication in German, English, and French or Italian.
- Customer-focused, responsible, flexible, and resilient.
Is this helpful?
What you achieve:
- Competent and friendly telephone customer advice on products, premium rates, and insurance benefits
- Independent and professional handling of emails, letters, etc.
- Issuing insurance certificates and processing incoming correspondence
Why you succeed:
- You appreciate personal and telephone contact with customers, are patient and attentive
- You are service-oriented, responsible, flexible, and resilient
- Ideally, you have a commercial or medical basic education
- You already have the VBV training (Health Insurance Module) or are willing to complete it
- You communicate fluently orally and in writing in German, English, and French or Italian; any additional language is an advantage
Our progressive working conditions include, among others:
- Flexible annual working time model with at least 5 weeks of vacation
- Modern offices in urban locations
- Generous regulations for working from home
- Participation in the health insurance package
- Contributions to the pension fund well above the legal minimum
- Supportive training program and diverse career opportunities: sanitas.com/kundenberatung
