TOA – Technische/r Operationsassistent/in oder IDDO – Instrumentierende Pflegefachperson, 50–100 %

About the job

Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).

Learn more about Triumph on:

www.triumph.com

www.facebook.com/Triumph/

www.instagram.com/Triumph/

www.linkedin.com/company/triumph-international/

Our Sales Department in Petaling Jaya, Malaysia is looking for a

NATIONAL SALES MANAGER MALAYSIA

Purpose of the Job

· Oversee sales operations, maximizing sales opportunities.

· Collaborate with the store management team to achieve budget, goals, and KPIs.

· Ensure full compliance with all company policies and procedures.

· Hire and manage a team, efficiently manage event spaces, and maintain high service standards.

· Act as a deputy for the Commercial Director in their absence.

· Serve and sell effectively to B2B, B2C, online customers, and trade partners.

Your Responsibilities:

Sales Strategy and Development

• Develop and implement a comprehensive national sales strategy, setting goals and targets for the sales team and individual Business Associates (BAs).
• Monitor and evaluate sales performance against targets and KPIs, identifying areas for improvement and implementing corrective measures.
• Identify opportunities for market expansion, explore new territories, and cultivate new retail sales channels and distribution opportunities.

Sales Execution and Optimization

• Maximize sales ROI by utilizing all available information and resources effectively. Increase average basket size and overall transactions.
• Implement sales plans, promotions, and follow the marketing calendar. Manage seasonal changes and ensure high standards of merchandising to enhance the shopping experience.
• Analyze sales figures and market research to forecast trends and demand. Develop annual sales budgets and plans in collaboration with other departments.
• Manage the national sales budget, including expenses related to sales activities, travel, and personnel. Generate and present sales reports and analyses to the management team.
• Utilize advanced Excel skills for complex commercial reporting tasks, including data manipulation and generating insightful reports. Ensure accuracy and clarity in data presentation.
• Utilize tools like Power BI to ensure optimal stock availability and manage inventory efficiently.

Sales Strategy and Development

· Develop and implement a comprehensive national sales strategy, setting goals and targets for the sales team and individual Business Associates (BAs).

· Monitor and evaluate sales performance against targets and KPIs, identifying areas for improvement and implementing corrective measures.

· Identify opportunities for market expansion, explore new territories, and cultivate new retail sales channels and distribution opportunities.

Sales Execution and Optimization

· Maximize sales ROI by utilizing all available information and resources effectively. Increase average basket size and overall transactions.

· Implement sales plans, promotions, and follow the marketing calendar. Manage seasonal changes and ensure high standards of merchandising to enhance the shopping experience.

· Analyze sales figures and market research to forecast trends and demand. Develop annual sales budgets and plans in collaboration with other departments.

· Manage the national sales budget, including expenses related to sales activities, travel, and personnel. Generate and present sales reports and analyses to the management team.

· Utilize advanced Excel skills for complex commercial reporting tasks, including data manipulation and generating insightful reports. Ensure accuracy and clarity in data presentation.

· Utilize tools like Power BI to ensure optimal stock availability and manage inventory efficiently.

Sales Team Management

· Lead, motivate, and mentor the sales team to achieve high performance and productivity. Provide guidance and support to cultivate a positive working culture and drive team success.

· Plan and manage work schedules to ensure optimal coverage during seasonal, business, and event peaks.

· Manage all aspects of the sales team, including hiring, training, performance reviews, and appraisals. Ensure each team member's training needs are met and conduct regular evaluations to address performance issues.

· Establish clear communication channels to support the team and facilitate effective information sharing. Assist in building and maintaining a strong sales and service culture in collaboration with the Commercial Director.

Customer Excellence & Relationship Management

· Ensure high standards of customer service across stores and trades by implementing and monitoring the company’s service values.

· Provide a welcoming, attentive, and knowledgeable service on the sales floor and ensure staff adhere to required service standards.

· Maintain a comfortable and convenient shopping environment through effective merchandise displays and testers.

· Address and respond to customer complaints and comments promptly.

· Build and maintain strong relationships with key clients and accounts. Establish and nurture partnerships with department stores, wholesalers, and other potential sales channels.

Operational / Efficiency

· Ensure full compliance with standard SOPs, procedures, rules, payroll, and regulations. Implement profit protection measures.

· Minimize losses and maximize store profitability by achieving targets for staff costs, theft, and controllable expenses.

· Forward plan for seasonal changes in sales, covering, sales events, promotions, space and equipment needs, and appropriate stock availability.

· Adhere to legal and company regulations, policies, and safeguard company assets through health and safety and security policies.

· Lead negotiations with retail partners and distributors to secure favourable terms and agreements. Tailor strategies to address market needs.

· Collaborate with HR, marketing, merchandising, and finance teams to ensure retail strategies align with overall business goals.

· Work with the marketing department to develop effective sales and promotional materials.

Your ideal profile:

• 8+ years of experience in driving sales growth and managing overall retail sales, including P&L, in the Direct-to-Consumer retail industry, ideally in women’s fashion, apparel, sporting goods, or lifestyle consumer goods.
• Strong written and spoken English skills.
• Excellent interpersonal and presentation abilities.
• Experienced in working in MNC, ideally having worked with Global stakeholders.
• Proven experience managing sales growth for 30+ stores across the Malaysia region.