Customer Advisor / Customer Advisor Customer Center Inbound (a) 70 - 100%

We inspire sustainably – customers and team members alike. You too? Then you are the right fit for this exciting position where you will be responsible for advising your customers with commitment. Let your ideas grow with us; together we offer more than banking.

• You handle all telephone inquiries from our private customers
• You ensure the needs assessment and personally advise on our basic products in the areas of payments, saving, investing, retirement planning, and financing
• Your customers will be comprehensively supported by you, their potential will be recognized and internally referred to other business areas
• You provide technical support for our digital services over the phone

• You have a commercial basic education in the banking sector or as an alternative entry option with a completed vocational training in the service sector (with several years of professional experience)
• You enjoy customer contact and bring strong verbal communication skills in German and French (at least at level B2)
• You have a technical flair and a high service orientation
• Flexibility (we advise our customers from Monday to Friday between 8 AM and 8 PM and on Saturdays between 9 AM and 4 PM)

• Promotion of your individual development needs, both in terms of time and finances
• Flexible working arrangements (part-time, job sharing, home office, annual working hours)
• Between 25 – 30 vacation days per year
• Sustainable compensation: no individual bonuses, but profit sharing for all employees
• How we interact: You culture - open - personal - team-oriented

Rachel Messerli
HR Business Partner

For pioneers, bridge builders, and future shapers: The BEKB Group has a lot to offer you as an employer – far more than banking. In the Bern/Solothurn region, we advise and support private and corporate clients with innovative financial services. The needs of our customers are always at the forefront of our daily work. With our IT subsidiary aity AG, we create the right technical conditions for this.

The well-being of our employees is close to our hearts. We promote young and experienced talents in their further development, advocate for individual and flexible working arrangements, and pave the way for our employees for further education and career opportunities . Our open and positive corporate culture is at the forefront. Trust, commitment, and sustainability are firmly anchored in our values; diversity , collaboration, and humor are part of our DNA.