Technical Sales Support Administrator (a)

Our client is an established trading and service company with high expertise in the technical field.
With a broad product range, strong service orientation, and long-standing customer relationships, the company offers its employees a versatile working environment with development opportunities and long-term prospects.

To strengthen the team, we are looking for a committed individual as:

Role Objective:

In this versatile position, you combine technical know-how with customer service and administrative tasks. You handle returns and repairs, support customers with technical questions, and ensure professional processing of service procedures. In doing so, you make an important contribution to customer satisfaction and the quality of the products and services offered.

Your Responsibilities:

• Processing and coordination of returns as well as inspection and assessment of returned products
• Carrying out repair, maintenance, and servicing work on technical devices and accessories
• Analysis of fault patterns and ensuring flawless function after repair
• Organisation and management of the workshop operations including spare parts administration
• Technical advice and support for customers via telephone and e-mail
• Supporting the internal sales department with technical queries and customer concerns
• Maintaining article, customer, and service data in internal systems
• Participation in trade fairs, training sessions, and other technical projects

Your Profile:

• Completed technical or craft training, for example in automotive, bodywork, electrical, or workshop environments
• Technical understanding as well as pronounced manual skills
• Experience in maintenance, repair, or servicing of technical products is an advantage
• Ideally experience in customer service, client support, or internal sales
• Independent, structured, and responsible working style
• High customer orientation and enjoyment of direct customer contact
• Good knowledge of MS Office and ERP/CRM systems
• Very good German language skills in spoken and written form, additional language skills are an advantage

Benefits:

• Varied combination of workshop, technology, and customer contact
• High level of personal responsibility and plenty of scope for creativity
• Collegial team with short decision-making paths
• Modern infrastructure and high-quality work equipment
• Thorough induction into products and processes
• Long-term prospects with attractive employment conditions

If you are looking for an exciting professional challenge and appreciate the opportunity to contribute your expertise and skills in a dynamic team, we look forward to receiving your application. We are convinced that with your commitment and expertise you can make a valuable contribution to this company.