Boutique Director (m/w) - Luxury Accessories

Luxury
Experts is proud to support a renowned Luxury Maison in appointing an
experienced Boutique Director for its flagship location in Geneva. This
role is ideal for a leader who thrives in high-end retail environments,
combines commercial vision with impeccable service standards, and knows how to
cultivate meaningful relationships with sophisticated clientele (U-HNWI).

The Position

As
Boutique Director, you will oversee the boutique's performance, team, and client
strategy. You will drive business growth, elevate the customer journey, and
enhance the boutique's positioning within Geneva's competitive luxury scene.
Your leadership will ensure excellence in operations, image, and client
relations.

Business Development & Sales

• Shape and
  implement the boutique's commercial strategy to grow revenue and client
  engagement.
  
• Develop
  partnerships, identify new client opportunities, and nurture a loyal
  clientele base.
  
• Use CRM insights
  to steer clienteling initiatives and strengthen repeat business.
  
• Represent the
  boutique at selected luxury and community events to broaden visibility.
  

Client Experience

• Uphold a culture
  of exceptional service, ensuring every client interaction reflects the
  maison's standards.
  
• Oversee
  after-sales care and personalised follow-up to reinforce long-term
  relationships.
  

Team Leadership

• Lead, coach, and
  motivate the team to achieve sales targets and deliver an outstanding
  client experience.
  
• Support team
  development through training, feedback, and recognition.
  

Operations

• Ensure accurate
  stock management, reporting, and control of KPIs.
  
• Maintain the
  boutique's presentation and compliance with all brand guidelines and
  procedures.
  

Your Profile

• Several years'
  successful experience in luxury retail / boutique management.
  
• Strong
  background in business development, client acquisition, and relationship
  building.
  
• Solid
  understanding of the luxury market and customer expectations.
  
• Analytical
  mindset with confidence working with KPIs and CRM tools.
  
• Polished
  communication skills; fluency in French and English is a must.
  

Also...

• Entrepreneurial
  spirit and proactive approach.
  
• Confident
  networker, comfortable in prestige environments (HNWI/VIC).
  
• Inspiring leader
  with a refined presence and strong cultural awareness.
  

Why Apply Through
Luxury Experts?

We
partner with the world's most distinguished luxury houses and offer a
confidential pathway to exceptional career opportunities. If you are driven,
strategic, and passionate about luxury retail, we look forward to connecting
with you.