CS Diagnostic Watchmaker

The present and future of Audemars Piguet are built thanks to the contribution of all our talents. Inspired by the richness of our past, we are enthusiastic about what we will create in the future. Together, we are resolutely forward-looking and continuously striving for excellence in all our trades.

If our mission inspires you, come continue your journey within our family so that we can keep creating the extraordinary. Let’s write the next chapter of your career together!

Within the Customer Service department, we are looking for a CS Diagnostic Watchmaker to strengthen an expert team and support its transformation.
This position is aimed at an experienced watchmaker, capable of combining technical excellence, quality diagnostics and openness to the customer experience.

Reporting to the Customer Service Admin Manager, you will work within a team of estimators and collaborate closely with the technical and Customer Service teams.

In a context of reorganisation and increased workload, this recruitment aims to strengthen watchmaking expertise and overall performance (quality, deadlines, costs).
The objective is to combine technical excellence, quality diagnostics and contribution to the customer experience, while injecting new dynamism into a historically very experienced team.

Your main responsibilities will be:

• Analyse received watches and carry out complete technical diagnostics
• Establish, confirm and adjust diagnostics for estimates according to operational and component needs
• Ensure reliable, consistent diagnostics aligned with AP standards
• Communicate diagnostics clearly and contribute to the customer experience during visits to the manufacture
• Be proactive in continuous improvement projects (processes, data, Lean, 5S, component management)
• Use IT tools effectively to search for components, plans and technical data

• Watchmaking training (CFC or equivalent)
• Proven experience (>5 years) in watchmaking (Customer Service, production or diagnostics)
• Excellent mastery of quartz, automatic and manual movements
• Mastery of complications (at least annual calendar, power reserve, flyback chronograph)
• Ability to act as a watchmaker in addition to the estimator role
• Strong proficiency with IT tools and multi-system environments
• Excellent analytical skills, rigour and clarity in communication
• Energy, openness, constructive critical thinking and willingness to evolve practices

What we offer:

• Coverage of health insurance (basic and supplementary)
• 5 weeks annual holiday and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of extra minutes
• A contribution to your sporting or cultural activities
• The possibility, depending on the role, to work remotely
• A company restaurant
• An advantageous occupational pension plan (LPP)

Would you like to express your expertise within Audemars Piguet? Do not hesitate and apply online! We look forward to discussing opportunities that could match your next professional adventure.

Masculine terms are used for both genders.

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