Receptionist - Medical Secretary in Intensive Care

About the job

Administration

Receptionist - Medical Secretary in Intensive Care

The Adult Intensive Care Medicine Service (SMIA) is looking for a receptionist - medical secretary at a 70% workload, on a permanent contract.

The starting date is scheduled for 1 December 2026.

Context

The Lausanne University Hospital Centre (CHUV) is one of the five Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research and education.

The Adult Intensive Care Medicine Service (SMIA) provides care for adult patients requiring intensive medical or surgical care. It operates in complex and highly specialised situations, notably with major burn victims and heart or lung transplant patients, while also ensuring a local mission for the Lausanne region.

Mission

Reception activity tasks:

• You welcome families and relatives of hospitalised patients, organise their meetings with the medical and nursing teams and manage telephone calls
• You handle the administrative management of patient admissions, discharges and transfers, within CHUV and to other institutions
• You provide administrative support to the medical and nursing teams, notably in the research, transmission and distribution of medical documents and test results
• You make available information documents and satisfaction questionnaires intended for patients and their relatives
• You manage administrative supplies and stocks, including orders for office equipment and pharmacy labels
• You ensure the updating of the service's information materials and submit repair requests for non-medical equipment
• You occasionally participate in on-call duties during weekends and public holidays.

Medical secretarial activity tasks:

• You prepare discharge letters, transfer letters, death certificates and medical certificates for SMIA patients, ensure their follow-up, correction and validation by doctors and then through internal IT systems
• You create physical files for new patients and file documents
• You record radiological examinations daily and submit them to doctors for the Radiology meeting on Mondays, Wednesdays and Fridays
• You sort and bind medical records for archiving at CAM for transferred or deceased patients.

Profile

• You hold a Federal VET Diploma as a commercial employee, a medical secretary diploma or an equivalent qualification
• You have at least two years of professional experience in public reception
• You are proficient with common IT tools (Windows, MS Office) and familiar with hospital software such as Axya, Metavision and Soarian
• You possess excellent interpersonal and communication skills, as well as a strong sense of welcome and service
• You demonstrate autonomy, flexibility and a good team spirit
• You have excellent organisational skills and the ability to manage priorities, including in demanding situations
• Knowledge of a foreign language is an asset.

We offer

Becoming a collaborator at the Lausanne University Hospital Centre means benefiting from:

• Top-tier social benefits, 20 days paternity leave and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th month salary and 25 days of holiday per year
• A minimum of three days training per year, with access to a varied offer within the CHUV Training Centre and partner training centres of the State of Vaud
• Easy access to one of the 500 furnished apartments offered in the surrounding neighbourhoods for people relocating to Switzerland from abroad
• Social, cultural and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles and discounts on the purchase of electric bikes)
• Quality hotel-standard staff restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms Nathalie Zehnder, head nurse at 079 556 90 97, and/or Mr Olivier Amiguet, head nurse at 079 556 82 90.

As all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the advertisement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you are unable to apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and prevent any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.