Kanton Graubünden
Chur
ICT Service Desk Employee Specialising in Knowledge Management
- 20 October 2026
- 100%
- Permanent position
- Chur
Job summary
Join the Grisons Canton as an ICT Service Desk collaborator! Embrace a dynamic work culture and contribute to digital transformation.
Tasks
- Create and refine technical content for better understanding.
- Structure and share knowledge for team and user accessibility.
- Analyze support requests for documentation improvements.
Skills
- Experience in IT support or relevant training is required.
- Strong written communication skills are essential.
- Technical expertise in Microsoft 365 is a must.
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About the job
Together for Graubünden
The only trilingual canton in Switzerland is diverse in its economic, cultural and political profile. With an area of 7106 km², Graubünden is the largest canton in Switzerland and with 150 valleys, 615 lakes, 140 tourist resorts and countless days of sunshine per year, it offers a high quality of life. The cantonal administration of Graubünden is as diverse as our landscape.
The only trilingual canton in Switzerland is diverse in its economic, cultural and political profile. With an area of 7106 km², Graubünden is the largest canton in Switzerland and with 150 valleys, 615 lakes, 140 tourist resorts and countless days of sunshine per year, it offers a high quality of life. The cantonal administration of Graubünden is as diverse as our landscape.
ICT Service Desk Employee Specialising in Knowledge Management
IT Office | 60–100 % | Chur
Are you ready to contribute to the development of the digital transformation? As the IT service and competence centre of the cantonal administration of Graubünden, we support our services with a secure basic infrastructure and state-of-the-art applications. Together with you, we will advance the digital transformation of the Canton of Graubünden.
Is ICT customer service your profession? As the IT Office, we are looking immediately or by arrangement for an ICT service desk employee specialising in knowledge management.
Tasks
- You prepare, maintain and revise instructions and checklists, preparing technical content in a comprehensible and recipient-appropriate manner.
- You ensure that knowledge within the service desk and specialist departments is recorded in a structured way, processed and made accessible to employees and users. For this purpose, you work closely with the specialist departments.
- You further develop knowledge management within the service desk, analyse recurring support requests and derive optimisations for documentation and support knowledge.
- You process support requests and fault reports and forward the more complex cases to the competent level support.
What we expect from you
- You have completed training or professional development in IT or have several years of experience in first-level support.
- You have excellent written communication skills and are able to communicate technical correlations in a comprehensible and recipient-appropriate manner. Good knowledge of several cantonal languages is an advantage.
- You have experience with Microsoft 365 as well as extensive technical skills.
- You work in a structured manner, with a quality- and team-oriented approach, and distinguish yourself by a strong user and service orientation.
We look forward to receiving your online application and to meeting you.
Do you have questions? Please contact Roman Aebli, Head of ICT Customer Service, at 081 257 30 95, or Seraina Candinas, Head of Personnel, at 081 257 31 78.
We only accept direct applications – we will not consider requests from recruitment agencies.
Application deadline: 4 November 2026
