Control Centre Employee / Traffic Controller 80-100%

About the job

Your new role

As a control centre employee in the role of traffic controller, you take on a central function to ensure a stable and reliable operation of the St.Gallen Transport Services. You monitor the operational driving service, coordinate the necessary measures in the event of incidents and disruptions, and ensure prompt and competent customer information. You organise and supervise entries and exits to the depot, coordinate measures in case of accidents and disruptions as well as short-term personnel deployments and replacement bus services. As an important hub, you maintain close contact with the driving staff, internal specialist departments, and external partners. With your overview and quick comprehension, you make a significant contribution to a safe, punctual, and customer-oriented public transport system in St.Gallen. Additionally, control centre employees are also deployed in driving operations. You undertake spontaneous and planned trips in regular service, special trips, and replacement bus trips. These deployments are based on the duty roster or, by mutual agreement, can also be arranged at short notice.

This position is for you if

• you are a team-oriented, empathetic, conscientious, and resilient individual with a high sense of responsibility.
• you possess good oral and written communication skills.
• you have experience in public transport, preferably in a control centre or a similar operational environment.
• you have solid experience in driving buses, hold a valid driving licence category D (including CZV), and are willing to complete the trolleybus test promptly.
• you enjoy coordinating operational processes and supporting different stakeholder groups.
• you think in a connected way and act clearly prioritised, structured, and friendly even under time pressure.
• you are willing to work in shifts as well as on weekends and public holidays.
• you have good IT user skills and quickly master new systems.
• you like to take responsibility and want to make an important contribution to smooth operations.

Good reasons to work for the City of St.Gallen:

Your department

Mobility is our passion. The St.Gallen Transport Services (VBSG) ensure public transport for the city of St.Gallen and its agglomeration with around 310 employees and approximately 85 buses. Every day, the VBSG safely transport over 90,000 passengers to their destinations.

We have a clear focus on sustainability for nature and the environment. The operations department transports our valued passengers safely, sustainably, and reliably to their travel destinations. The operations department comprises 10 divisions (seven driving teams, one control team, one control centre and coordination, and one driving school) and around 250 people.

Our corporate culture

With us, you contribute personally together with colleagues to a liveable city and the well-being of our diverse population. We foster an environment characterised by mutual respect and equal opportunities. As diverse as the city of St.Gallen are its approximately 3,000 employees. Respect, trust, cooperation, openness, and appreciation are our core values.

What we offer

We offer a meaningful activity in the service of our passengers and driving staff. The VBSG is a versatile and interesting company with a modern, diverse vehicle fleet. You can expect contemporary employment conditions such as five weeks of holiday per year. We are a diverse and committed team. Additionally, you have the opportunity to use our workshop in your free time. You benefit from a half-fare travelcard and free travel throughout the entire VBSG network. You can look forward to varied and diverse work where you can make a significant contribution to high employee and customer satisfaction.

Our selection process

For further information about the position and the selection process, please contact Urs Studerus, Head of Control Centre & Coordination ad Interim, at 071 243 95 94 or Carmen Lama, Head of Operations, at 071 243 95 82. Please send your complete application exclusively online to the Personnel Services, Town Hall, 9001 St.Gallen www.stellen.stadt.sg.ch.

We value diversity in all its forms and look forward to your perspective.