Operating Model Architect - Transformation

About the job

Operating Model Architect - Transformation

Job Description

With deep experience across underwriting, claims, and operational processes, the Operating Model Architect identifies where ideas will succeed, where they will break, and how processes must be redesigned to be scalable, compliant, and executable in the real world. The role partners closely with our AI Integrator and Design Leads to ensure that SCOR’s operating model is simultaneously human‑centered, technically scalable, and grounded in the execution realities of insurance.

Responsibilities

• Have a full view of the end‑to‑end architecture of core insurance processes, including underwriting, claims, risk approvals, and operational handoffs
• Ensure transformation initiatives and target operating models are grounded in practical, executable process design
• Map complex workflows across business and operations, identifying dependencies, bottlenecks, and failure points

Translate complex operational realities into clear insights that help colleagues across business, technology, and transformation teams understand execution constraints and opportunities.

• Act as a reality check on new ideas, identifying where concepts conflict with operational, regulatory, or execution constraints
• Redesign processes to improve efficiency, clarity, and scalability while respecting regulatory and control requirements
• Partner closely with underwriting, claims, operations, risk, and compliance teams to ensure credibility and adoption
• Provide clear process guidance to support AI integration, automation, and new ways of working
• Contribute to enterprise‑wide consistency while allowing for pragmatic local execution where required

Qualifications

• 10–15 years of experience in insurance operations, including underwriting operations, claims, or operational transformation
• Proven experience in process architecture, BPM leadership, or large‑scale process redesign
• University degree in Business, Finance, Economics, Engineering, or a related field
• Relevant professional experience may be considered in lieu of specific academic specialization
• Deep understanding of how insurance processes operate in practice, including regulatory and control checkpoints

Strong collaboration skills, able to work seamlessly with underwriting, claims, operations, risk, design, and AI stakeholders.

• Experience working across both business and operational functions
• Strong ability to map and explain complex end‑to‑end workflows
• Pragmatic mindset, focused on what works in real operating environments
• Credibility and respect with operational teams and senior practitioners
• Clear communicator, able to challenge ideas constructively and ground discussions in reality

Success Indicators

Alignment and coherence between process reality, operating model design, and AI‑enabled workflows is strengthened.

• Target operating models are executable and adopted in practice
• Transformation initiatives avoid rework caused by operational or regulatory blind spots
• Core processes become clearer, more consistent, and easier to operate
• Business and operations teams view the role as a trusted, practical authority

Job Info

About Us

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.

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