Zürich
IT Support Engineer (m/f/d)
- 31 July 2026
- 80 – 100%
- Permanent position
- German (Intermediate)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Support Engineer (m/f/d)
Care is more than a profession - it is an attitude. Our Rocken partner is one of the leading providers in the field of long-term care and operates numerous locations with a specialised focus on dementia care, transitional care, and Spitex services. The company combines inpatient and outpatient care under one roof. With a broad range of services from comprehensive care to residential offerings as well as gastronomy and pharmaceutical supply, the partner creates a holistic care concept. The working method is characterised by high professional competence, a strong focus on quality, and appreciation of each individual. As an excellent employer, the organisation focuses on development and genuine team spirit. Are you ready to accompany people on their journey with dignity? Then apply now - our Rocken partner looks forward to hearing from you!Role:
In this role, you take on professional IT user support and ensure that users can use their systems and applications efficiently and without disruption. You analyse and process incidents and service requests, identify technical problems, and provide practical solutions. You also competently advise users on the use of hardware and software and document your activities in a structured manner in the relevant systems. You are responsible for high service quality, work closely with other IT departments, and thus make a significant contribution to the stability and further development of IT services. With your professional demeanour and experience, you build trust and make an important contribution to the continuous optimisation of IT support.
Responsibilities:
- You competently support employees in first- and second-level support for all IT concerns.
- In this role, you analyse and resolve faults on Windows workstations, Microsoft 365, Outlook, Teams, printers, telephony, and mobile devices.
- As an IT user support specialist, you set up PCs, notebooks, smartphones, and other workstations and accompany hardware changes, rollouts, and workstation relocations.
- You manage user accounts and permissions, support employee onboarding and offboarding, and document support cases including solutions in the ticket system.
- In this role, you maintain instructions and IT documentation and continuously develop them further.
- As an IT user support specialist, you contribute to smooth IT operations through service-oriented actions and compliance with IT security and data protection requirements.
Qualifications:
- Completed training as an IT specialist EFZ, ICT specialist EFZ, or a comparable qualification; alternatively, commercial, technical, or nursing basic training with strong IT affinity and support experience
- Initial practical experience in IT support or service desk
- Sound knowledge of Windows, Microsoft 365, Outlook, Teams, and common workstation hardware
- Ideally familiar with Active Directory or Entra ID and working with ticket systems
- Very good German language skills, both spoken and written
- Customer-oriented, reliable, and structured working style with solution-oriented thinking and enjoyment of teamwork
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Gaël Altmann,
+41443852183
