Product Owner CX Insights (m/f/d)

As a first-tier supplier to our renowned business partner Roche Diagnostics in Rotkreuz, we are currently looking for a motivated and dedicated Product Owner CX Insights for a temporary assignment of 15 months.

A healthier future - it's what drives Roche to innovate, to continuously advance science, and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where everyone has more time with the people they love - that's what makes Roche. The Customer and Account Insights Chapter within RDS Strategic Insights is offering a great opportunity to join the team as Product Owner for Customer Relationship Research & Measurement.

Tasks & Responsibilities

• Own the Global Customer Experience Pulse Program: Manage the ongoing delivery, optimization, and continuous improvement of the standardized global CX Relationship Research survey and Global Benchmarking Study.
• Embed Customer Insights into Daily Operations: Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.).
• Enable Data-Driven Action: Develop and refine frameworks that translate customer insights into operational and strategic actions.
• Support Sales & Account Excellence: Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships.
• Build Strategic Partnerships: Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing) to embed customer insights into strategic planning.
• Deliver Tailored Strategic Insights: Produce high-impact strategic appraisals and assessments, including deep dives into relationship health and competitive positioning.
• Champion Data-Driven Culture: Model and advocate for insights-led decision-making across the organization.

Must-Haves

• Master's degree in Marketing, Business, Statistics, Data Science, or a related field.
• Minimum 3 years of professional experience in a global, matrix environment.
• Demonstrated experience managing and delivering customer or market research programs.
• Fluency in English (verbal and written).
• Excellent communication skills with the ability to translate complex data into compelling narratives.
• Proven ability to lead and influence cross-functional and matrixed teams toward strategic outcomes.
• Proficiency in statistical analysis, particularly survey design and measurement.

Nice-to-Haves

• Experience in the diagnostics, healthcare, or B2B sectors
• Familiarity with design thinking and agile methodologies
• Understanding of the software development lifecycle (user needs, design, development, rollout)
• Experience managing global programs across multiple regions or affiliates
• Familiarity with CRM systems (e.g., Salesforce) and insights dashboarding tools

Benefits

• Work with state-of-the-art tools on a modern campus featuring green spaces and an inspiring atmosphere.
• Experience a work culture that promotes diversity and inclusion, where everyone feels valued.
• Benefit from financial support for your professional development and further education.
• Take advantage of unbeatable, year-round discounts with renowned retailers, over 200 top brands, as well as fleet discounts on new car purchases and consistent fuel discounts.
• Become part of one of the most renowned pharmaceutical companies and actively help shape the future of healthcare.
• Enjoy a selection of high-quality meals in modern staff restaurants.
• Where applicable, benefit from on-site parking as part of a sustainable mobility concept.
• Start with professional onboarding and a thorough introduction to your new role during the Welcome Days.
• We offer you a long-term position and diverse development opportunities within the company.

Are you interested? Don't hesitate and submit your complete application documents online today. We look forward to hearing from you!

Wir wertschätzen Vielfalt und begrüssen daher alle Bewerbungen - unabhängig von Geschlecht, sozialer Herkunft, Religion, Alter und Identität. Zur leichteren Lesbarkeit und besseren Verständlichkeit verwenden wir nur eine Gender-Form. Selbstverständlich sind im jeweiligen Kontext alle Genderformen gleichermassen gemeint.

Kontakt
Kristof Wildmann

Arbeitsort
Rotkreuz

Pensum
100%

Position
Mitarbeiter

Branche
Projektleitung + Management