Senior SAP CRM Technical-Functional Consultant

About the job

Company Description

Talan is an international consulting and technology expertise group that supports and accelerates the digital transformation of its clients through technology, data, and innovation levers.

For over 20 years, Talan has been advising and supporting companies and public institutions in defining and implementing their transformation and innovation projects in Switzerland and internationally.

Present on 5 continents in 21 countries, the Group, certified Great Place To Work, has more than 7000 employees.

Equipped with a Research and Innovation Centre, Talan places innovation at the heart of its development and operates in areas of technological change such as Artificial Intelligence, Data Intelligence, Blockchain, to serve the growth of large groups and mid-sized companies in a committed and responsible approach.

By placing "Positive Innovation" at the core of its strategy, Talan is convinced that technology amplifies its impact on society as a whole by being at the service of humanity.

#TalanSwitzerland

Job Description

You will contribute to the maintenance, evolution, and optimisation of SAP CRM solutions, ensuring the reliability of business processes, data quality, and integration with SAP S/4HANA. You will be involved throughout the entire application lifecycle, from requirements scoping to production support, in an environment demanding security, compliance, and traceability.

Your responsibilities

• Ensure corrective, evolutionary, and adaptive maintenance of SAP CRM applications, as well as operational support at levels 2 and 3.
• Design, configure, and evolve business processes related to social services, particularly around Social Service Management (SSM), Case Management, and Activity Management.
• Work on SAP CRM WebUI and the technical layers BOL/GENIL.
• Manage and guarantee the consistency of reference data, notably Master Data and Business Partners.
• Design and maintain business rules using SAP BRF+.
• Ensure the robustness of interfaces and exchanges between SAP CRM and SAP S/4HANA, in collaboration with the relevant teams.
• Analyse incidents, identify root causes, and implement sustainable solutions.
• Participate in the design, development, testing, deployment, and production rollout of enhancements.
• Guarantee the quality of documentation, application security, traceability, and compliance of solutions.
• Collaborate with technical and business teams to optimise processes, workflows, and user journeys.
• Contribute to the continuous improvement of applications and knowledge sharing.

Qualifications

• You have at least 7 years of experience with SAP CRM, ideally in complex, critical, and highly integrated environments.
• You master SAP CRM WebUI as well as the BOL and GENIL layers.
• You have proven experience in Master Data / Business Partner, Case Management, and Activity Management.
• You are familiar with the Social Service Management (SSM) module.
• You master SAP BRF+, including configuration of business rules, functions, expressions, and decision tables.
• You have practical experience of integrations between SAP CRM and SAP S/4HANA.
• You are proficient in application maintenance activities, RUN support, and N2/N3 incident resolution.
• You are comfortable with tools such as Jira, ChaRM, SAP Solution Manager, and Confluence.
• You are capable of analysing complex issues, documenting your interventions, and securing application changes.
• You speak fluent French, both spoken and written.

Additional appreciated skills

• SAP CRM or SAP Customer Experience certification.
• Knowledge of SAP application security, authorisation management, traceability, and auditability.
• Experience with SAP Middleware solutions and complex CRM/S/4HANA integration projects.
• Familiarity with Standard First, Low Code, and Keep the Core Clean approaches.
• Experience in facilitating Fit-to-Standard workshops.
• Ability to support change management and ensure knowledge transfer.
• Experience in a highly regulated environment.

Additional Information