SAP CRM Expert Consultant M/F

About the job

Company Description

Talan is an international consulting and technology expertise group that supports and accelerates the digital transformation of its clients through technology, data, and innovation levers.

For over 20 years, Talan has been advising and supporting companies and public institutions in defining and implementing their transformation and innovation projects in Switzerland and internationally.

Present on 5 continents in 21 countries, the Group, certified Great Place To Work, has more than 7000 employees.

Equipped with a Research and Innovation Centre, Talan places innovation at the heart of its development and operates in areas of technological change such as Artificial Intelligence, Data Intelligence, Blockchain, to serve the growth of large groups and mid-sized companies in a committed and responsible approach.

By placing "Positive Innovation" at the core of its strategy, Talan is convinced that technology amplifies its impact on society as a whole by being at the service of humanity.

#TalanSwitzerland

Job Description

We are looking for a SAP CRM7 Expert capable of working on the functional, technical, and integration aspects of the solution.

The position requires significant mastery of the SAP ecosystem, as well as in-depth knowledge of the CRM7 components and their interactions with SAP and non-SAP solutions.

Main missions

• Participate in the maintenance of SAP CRM7
• Analyse functional needs related to customer relationship management and associated business processes.
• Configure and evolve the solution
• Work on the functionalities of:
  • Case Management
  • Activity Management
  • Service
  • Social Services Management
  • Master Data
• Design and maintain interfaces between SAP CRM7, SAP S/4, and third-party applications.
• Participate in the integration of SAP CRM7 with Microsoft Office and non-SAP solutions.
• Develop or adapt data exchange services.
• Contribute to securing flows and integrations.
• Provide technical and functional support for implemented solutions.
• Desired experience in migrating SAP CRM7 to new SAP solutions (S/4 HANA Services, CX, C4C)

Technical skills sought

SAP CRM

• SAP CRM
• SSM / Social Services Management
• Service
• Case Management
• Activity Management

Environment

• SAP On-Premise Solutions
• Cloud Environments
• Cybersecurity applied to SAP integrations

Qualifications

• Ability to work on functional and technical topics.
• Good knowledge of SAP CRM7 integration with SAP S/4.
• Desired experience in migrating SAP CRM7 to new SAP solutions (S/4 HANA Services, CX, C4C)
• Mastery of integration technologies
• Experience with interfaces to non-SAP applications.
• Ability to work with functional, technical, and business teams.
• Significant experience with the SAP CRM7 solution.

Additional Information

Why join Talan Switzerland?

• Participate in the growth of a rapidly expanding Data & AI practice.
• Play a key role in structuring our Data Management offering.
• Work on strategic programmes with major Swiss accounts.
• Benefit from an entrepreneurial environment offering autonomy, impact, and career prospects.
• Collaborate with experts in Data, Analytics, Data Governance, and Artificial Intelligence.