Reservation Manager (m/f/d) in a permanent annual position

About the job

Reservation Manager (m/f/d) in a permanent annual position

The Tschuggen Grand Hotel in Arosa is a 5-star superior luxury hotel located at 1,800m altitude in the Grisons mountains. As one of the four houses of "The Tschuggen Collection", our hotel offers 128 individually designed rooms, suites and mountain lofts, as well as four stylish restaurants – including the gourmet highlight La Brezza with 19 Gault Millau points & two Michelin stars – and an impressive 5,000 m² spa mountain oasis, designed by Mario Botta.

OUR VISION - We give time its value back.

Are you an organisational talent with a flair for sales, able to keep an overview even in hectic times, and characterised by a winning, service-oriented demeanour?

Then you are right with us.

Start date 1 November 2026 or by arrangement

🎯 YOUR PROFILE

• Successfully completed vocational training
• Several years of professional experience in reservations or front office in upscale hospitality, ideally already in a managerial or deputy position
• Experience in 4/5* hospitality
• Fluent German and English skills, both spoken and written, are required; any additional languages are an advantage
• Strong service mindset, high quality awareness, attention to detail
• Care and accuracy in adhering to standards
• Empathetic personality
• Well-groomed appearance
• Resilience, flexibility

📄 YOUR TASKS

• Acceptance of individual and group reservations from telephone and written bookings
• Processing emails in German & English, creating offers via Serenata/Re Guest
• Processing and monitoring online bookings
• Occupancy-oriented sales of all room categories
• Guest correspondence at the highest level
• Leadership, motivation and development of the reservation team
• Maintaining internal reservation standards, structured working
• Understanding and basic knowledge of revenue management
• Monitoring and controlling the correct entry of bookings into the PMS Protel (individual, group and event bookings)
• Cooperation with travel agencies and corresponding bookings
• Close collaboration with the revenue manager and operational departments
• Sound user knowledge of our hotel software Protel, as well as common OTA extranets, Reguest, Synxis and MS Office programmes
• Maintaining quality standards according to LQA and "Mistral" (ISO)
• Training of employees

OUR BENEFITS - What you can expect from us: Attractive staff accommodation near the hotel

Balanced menu offerings in our staff trattoria with vegetarian & vegan options

24/7 use of our fitness centre

Local benefits such as special prices at sports shops, ski passes and much more

Special prices for overnight stays in our houses of "The Tschuggen Collection" as well as the Swiss Deluxe Hotels

If you feel addressed - apply now!

We look forward to receiving your application dossier - preferably digital:

Cover letter

Complete CV including photo

Certificates & diplomas

Silvana Schlösser

Tschuggentorweg 1

7050 Arosa

team@tschuggen.ch

T: 081 378 90 30