Specialist ALV / KAST 80 - 100 %
Kanton Zürich
Zürich
Key information
- Publication date:02 October 2025
- Workload:80 – 100%
- Place of work:Zürich
Job summary
Join the Amt für Arbeit (AFA) in Zurich, a key player in labor market policies. This role offers a dynamic work environment and great benefits.
Tasks
- Handle diverse insurance cases independently based on legal guidelines.
- Draft legally compliant decisions for appeals effectively.
- Engage with insured individuals and various stakeholders efficiently.
Skills
- Completed 3-year commercial training or equivalent experience.
- At least three years in qualified case processing in social insurance.
- Proficient in MS Office and fluent in German, both spoken and written.
Is this helpful?
In the interest of employees and companies, the Office for Labor (AFA) contributes to strengthening the location Zurich. The labor market policy competencies are bundled in the AFA. Around 650 employees work at more than 20 locations. The Unemployment Insurance Department (ALV / KAST) of the AFA ensures uniform enforcement of the federal law on mandatory unemployment insurance and insolvency compensation at the cantonal level. To strengthen the existing ALV teams "Team B" & "Team C", we are looking for a committed personality to start immediately or by arrangement.
Your tasks:
- Independent handling of diverse insurance cases (sanctions & decisions regarding entitlement as well as waiver requests) based on the relevant legal foundations
- Drafting of appealable decisions
- Obtaining relevant documents and conducting interviews with insured persons
- Contact with the insured, unemployment insurance funds, regional employment centers (RAV), as well as other internal and external offices
Your profile:
- Completed 3-year commercial basic training or an equivalent education
- At least three years of professional experience in qualified case management in the (social) insurance environment
- Completed further training in the field of social insurance is an advantage
- Very proficient user knowledge of MS Office
- Confident (both spoken and written) in the German language
- Skilled interaction with various stakeholders
- Logical-analytical thinking ability and efficient working style
We offer:
- Meaningful and interesting work with high personal responsibility
- Attractive employment conditions according to cantonal guidelines
- Modern workplace near Zurich Oerlikon train station
- Possibility of home office
- Well-developed social benefits according to cantonal personnel law
- Contribution to meal costs (Lunch-Check)
You appreciate a lively environment and fair conditions? Then we should definitely get to know each other – Mr. Lucas Palmeiro, Head of Team B, phone 043 259 26 42, will be happy to provide you with further information. The Human Resources & Development team looks forward to your application. Learn more about us and our employees at www.zh.ch/afa.
