Service Manager - Remote Banking Advisory

About the job

Announcement

Service Manager - Remote Banking Advisory

Your main duties:

• supervise, manage and effectively lead a team of around ten remote advisors (shift planning, absences, activity management, resource allocation),
• train, coach, motivate and develop the skills of your team of advisors to achieve commercial and service quality objectives,
• ensure the application and compliance with the bank’s standards and guidelines,
• handle complex cases and customer complaints escalated to guarantee a high level of customer satisfaction,
• be proactive in the continuous improvement of the activities managed by your team,
• work in partnership with other managers of the Remote Advisory Centre and other stakeholders of the Bank to ensure the achievement of commercial and service quality objectives.

Your profile:

• higher banking and/or commercial education,
• banking experience,
• managerial experience within a telephone customer service is an advantage,
• customer and commercial orientation,
• analytical mind, proactive approach,
• experience in change management and project management,
• perfect command of French, very good oral and written knowledge of English, knowledge of German is an advantage.

If this position is for you, apply now and take part in the promising future of BCV. Let us write three stories together: that of your career, that of your bank, and that of our region.