Guest Experience Host

About the job

The Weisse Arena Group is an integrated service company in the field of tourism and leisure. We see ourselves as providers of alpine leisure experiences. The group includes a cable car and ski lift company, hotel and catering businesses, a sports equipment sales and rental service, a ski and snowboard school, as well as an administrative company. Additionally, the Weisse Arena Group is responsible for marketing the Flims Laax Falera tourism destination.

At rocksresort, signinahotel and Riders Hotel, you are much more than a classic receptionist. As part of our Guest Experience Circle, you take responsibility to ensure that our guests enjoy a coherent, personal and unforgettable experience from the first contact to departure.

Imagine you are our new Guest Experience Host, with lots of heart and enthusiasm for the region and our guests at rocksresort, signinahotel and Riders.

• You are the first point of contact for our guests – in person, by phone and digitally.
• You conduct check-in and check-out professionally and warmly.
• You take responsibility for the quality of the guest experience and coordinate all necessary measures across departments.
• You recognise wishes, needs and possible challenges early and act proactively.
• You find economically viable, guest-friendly solutions and make independent decisions within your competencies.
• You coordinate collaboration with housekeeping, building services, food & beverage and other departments to efficiently implement guest requests.
• You handle guest correspondence during their stay across various channels.
• You prepare and check invoices and conscientiously manage the shift cash register.
• You actively participate in maintaining and further developing Guest Experience Standards.
• Willingness to work shifts, including early and late shifts, and regularly on weekends during winter.
• You take responsibility and consistently think from the guest’s perspective and for the benefit of the business.
• You recognise the need for action before others do and act on your own initiative.
• You work independently, decisively and keep an overview even in demanding situations.
• You have training in hospitality or comparable professional experience.
• You have experience in front office or a comparable guest function.
• You have very good German and English skills; additional languages are welcome.
• Experience with Protel or a comparable hotel management system is an advantage.

An attractive workplace amidst breathtaking mountain scenery is guaranteed. In addition, you have the opportunity to develop further in our dynamic, lively team and vibrant corporate culture. Look forward to numerous employee benefits, such as free mountain rides, discounts in our shops, hotels and catering businesses, as well as advantages for your family.

Start your professional adventure now with the Weisse Arena Group by submitting your complete online application with photo. We look forward to hearing from you.

Weisse Arena Hospitality AG

signinahotel/rocksresort

Sandra Stilz

www.signinahotel.com I www.weissearena.com I www.laax.com