Senior Technical Consultant – Customer Experience

About the job

Senior Technical Consultant – Customer Experience

Job Description

Do you want to help customers unlock the full potential of Microsoft Dynamics CRM 365 and the Power Platform?

This is what gets you up in the morning:

• You advise our customers on technical and professional questions related to Microsoft Dynamics 365 and the Power Platform.
• You analyse professional and technical requirements, develop viable solution concepts and are responsible for their implementation in close collaboration with customers and project teams.
• You take responsibility for your implementations and support customers in the successful realisation of their solutions.
• You recognise customer needs early and develop pragmatic and sustainable solution approaches.
• You use your technical expertise to support customers in the optimal use of the Microsoft platform.
• You explain complex technical contexts clearly and convince through your customer-oriented way of working.
• You continuously develop your knowledge around Dynamics 365, Power Platform and the Microsoft ecosystem and actively bring new ideas into the team.

We expect from you:

• Several years of experience as a Technical Consultant in IT projects.
• Experience as a CRM Technical Consultant or Low-Code Developer with Microsoft Dynamics 365 and the Power Platform.
• Enthusiasm for modern technologies and innovations in the Microsoft environment.
• The ability to quickly recognise customer requirements, develop pragmatic solutions and implement them technically.
• Strong organisational and communication skills.
• Experience in the conception, moderation and execution of workshops around Microsoft Dynamics 365 and the Power Platform as well as the ability to work out professional and technical requirements together with customers.
• Willingness to learn, initiative and a pronounced growth mindset.
• A (technical) university degree in business informatics, computer science, business administration or a comparable field.
• Excellent German and very good English skills.
• Work location Zurich, Bern or Basel with flexible working models.

If this sounds interesting to you and you have experience as a consultant and with CRM systems, then we should talk. These are very exciting times to come on board at isolutions!

Application Process

What does the application process look like?

Benefits

isolutions - the way we are and work

Long live team spirit

We work with and for each other. Everyone takes responsibility independently and supports through their personality and ability. There is always time for a ping pong tournament or an after-work beer. #teamwork

Work-life balance, home office and workation

How do you like to work? We believe in a hybrid model for maximum efficiency, so you can work flexibly with us. Want to combine work and holidays sometimes? Whether in the isolutions office, from home or on workation - we make it possible. Because a healthy work-life balance is important to us! #wecareaboutyou

Central location

All our locations - Bern, Zurich, Basel and Barcelona - offer a central location. So you are always well connected and quickly from A to B. #stayconnected #whereeveryouare

Flat hierarchies, open feedback and corporate culture

We believe in the skills and abilities of every employee. With us, you don’t climb a career ladder - professional and leadership skills are equally recognised and promoted. With us, you can contribute and make a difference. Exchange, open communication and feedback are part of the corporate culture and are actively lived. We achieve our successes together. #bettertogether

Events are in our DNA

Those who work must also be rewarded! We start the year with an annual kickoff, enjoy a relaxed summer party and round off the year with a big Christmas party. But we also celebrate successes throughout the year: quarterly parties, happenings and get-togethers happen again and again - in the team and with customers. #celebratingsuccessestogether #morefuntogether

For the sake of the environment

Thanks to our central locations, our employees can easily travel by public transport. We support the commute of all employees with a half-fare travelcard. Business trips are of course fully covered. #travelandwork

Employee promotion and development

We not only shape the future of our customers, but also offer development opportunities to our employees - individually and tailored to personal needs. #shapeyourcareer

Holidays can also be extended

Because we want our employees to have rest, you get 27 days of holiday at isolutions! Are you keen to travel and want even more holidays? No problem! At isolutions you can buy up to 1 month of additional holiday! #chargeyourbatteries

+ 1 week Corporate Social Responsibility

Give back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an additional week of holiday for social engagement. #getengaged #socialresponsibility #charity

Talking together

Every Monday we start the week together. Our CEO leads into the week, employees inspire with their stories and successes are celebrated together. Breakfast is always provided. #mondayslikethis

Contact

Get in touch for a chat.

Lucas Badertscher

Business Unit Lead Customer Experience

BSc in Business Informatics