RUAG AG
Dübendorf
15 hours ago
Service Manager C5I
- 01 May 2026
- 100%
- Dübendorf
Job summary
Join RUAG's dynamic team in ICT Service Management. Contribute to Swiss security!
Tasks
- Manage SLA and stakeholder relationships effectively.
- Ensure high service quality and customer satisfaction.
- Continuously improve IT services through analysis.
Skills
- Higher education in IT or related fields required.
- Strong understanding of complex ICT infrastructures.
- Leadership, communication, and organizational skills essential.
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About the job
What you can achieve
- Responsible for SLA and stakeholder management
- Ensuring high service quality and customer satisfaction through effective planning, monitoring and control of services
- Responsibility for KPI management and reporting
- Continuous analysis and improvement of IT services in the sense of Continuous Service Improvement (CSI) including implementation of optimisation potentials
- Establishment and further development of an agile service governance to ensure transparent decision-making processes, clear responsibilities and flexible management of IT services
- Creating and maintaining Service Level Agreements (SLAs) as well as regular reporting and documentation of service performance
What you bring with you
- Completed higher vocational training or university degree in computer science, business informatics or a comparable qualification
- Strong technical understanding of complex ICT infrastructures and projects
- Several years of professional experience in agile ICT service management with ITIL processes
- User knowledge of the ITIL 4 framework
- Experience with agile methods such as Scrum, Kanban and SAFe is an advantage
- Knowledge in contract and partner management is an advantage
- Strong leadership, communication and organisational skills
- High customer and service orientation as well as sensitivity to user needs
- Basic knowledge of technical documentation is an advantage
- Fluent German; English and/or French skills are an advantage
- Military career as a senior non-commissioned officer or officer is an advantage
Salary and benefits
About 3000 employees of RUAG and RUAG Real Estate make a significant contribution to the security of Switzerland every day. They ensure that the Swiss Army as well as other operational and security organisations can fully perform their tasks at all times.
- Completed higher vocational training or university degree in computer science, business informatics or a comparable qualification
- Strong technical understanding of complex ICT infrastructures and projects
- Several years of professional experience in agile ICT service management with ITIL processes
- User knowledge of the ITIL 4 framework
- Experience with agile methods such as Scrum, Kanban and SAFe is an advantage
- Knowledge in contract and partner management is an advantage
- Strong leadership, communication and organisational skills
- High customer and service orientation as well as sensitivity to user needs
- Basic knowledge of technical documentation is an advantage
- Fluent German; English and/or French skills are an advantage
- Military career as a senior non-commissioned officer or officer is an advantage
- Responsible for SLA and stakeholder management
- Ensuring high service quality and customer satisfaction through effective planning, monitoring and control of services
- Responsibility for KPI management and reporting
- Continuous analysis and improvement of IT services in the sense of Continuous Service Improvement (CSI) including implementation of optimisation potentials
- Establishment and further development of an agile service governance to ensure transparent decision-making processes, clear responsibilities and flexible management of IT services
- Creating and maintaining Service Level Agreements (SLAs) as well as regular reporting and documentation of service performance
