Keramik Laufen AG
Laufen
Customer Service Clerk 100% (m/f/d)
- 30 July 2026
- 100%
- Permanent position
- Laufen
Job summary
Join a leading Swiss brand for bathroom fittings and fixtures! Be part of a motivated team driving quality and innovation.
Tasks
- Handle service and damage reports efficiently and effectively.
- Assist in the call center and manage customer inquiries promptly.
- Process service cases using CRM and SAP systems accurately.
Skills
- Experience in customer service, preferably in a technical field.
- Strong communication skills and customer-oriented mindset.
- Proficient in MS Office, with familiarity in SAP.
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About the job
We are an internationally leading Swiss traditional brand for bathroom fittings and high-quality taps. Our products and services stand for quality, innovation and design in the bathroom, in public facilities and in the kitchen. We owe our success to the commitment and daily dedication of our motivated and globally active employees. Would you also like to contribute?
For our location in Laufen / Baselland we are looking for a:
Customer Service Clerk 100% (m/f/d)
In this versatile role, you will support and complement the existing customer service team.
What tasks await you with us:
- Receiving and processing service and damage reports
- Working in the call centre / service hotline
- Processing service cases in CRM and SAP
- Contact person for various customer concerns
- Invoicing of service orders and materials using CRM and SAP
- Material orders for service orders and for the customer service warehouse
- General administrative tasks
What we expect from you professionally:
Ideally, you have already gained several years of professional experience in customer service, preferably in a technical environment. You speak German and preferably have good French / Italian skills. You are familiar with using a PC (MS Office, SAP). You are a communicative and customer-oriented team player who keeps a cool head even in hectic moments.
What we offer you:
- A responsible role in a well-established team and an exciting environment
- Flexible working hours (including limited possibility of home office), training opportunities and other attractive benefits (staff restaurant, public transport contribution, free parking, Reka entitlement, etc.)
A job for you?
Then we look forward to receiving your complete application documents.
LAUFEN Switzerland AG
Human Resources
Wahlenstrasse 46
CH-4242 Laufen
