Teamleader Outbound 80 – 100 % (m/f/d)
Profi Contact SARL
Biel/Bienne
Key information
- Publication date:17 December 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Biel/Bienne
Job summary
Join Profi Contact SARL as a Teamleader Outbound in Biel.
Tasks
- Lead and develop two teams (Inbound & Outbound) effectively.
- Coach staff and onboard new team members seamlessly.
- Oversee daily operations and support process optimizations.
Skills
- Completed commercial training or equivalent required.
- Fluent in German (Swiss German) and strong French skills.
- Proven telemarketing and team leadership experience.
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Teamleader Outbound 80 – 100 % (m/f/d)
Biel/Bienne,
Switzerland
Profi Contact SARL is a modern call and customer contact center in Biel. Together with our parent company in Wohlen AG, we offer a comprehensive range of services for all tasks related to the contact and support of prospects, customers, and business partners, especially from the telecommunications, automotive, and health insurance industries.
For our valued customer, we are looking for a committed and strong leadership personality who successfully leads and further develops two teams (Inbound & Outbound).
Your tasks
• Professional and personnel management of the Outbound team (total approx. 15 people)
• Coaching and targeted development of employees
• Training and onboarding of new team members
• Organization and control of daily business
• Active participation in the operational area, including regular phone calls
• Planning of deployments, task distribution, and quality control
• Active support in operational tasks and process optimizations
• Administrative activities within the scope of team leadership
You bring with you
• Completed commercial training or equivalent
• German (Swiss German/dialect) at native level as well as very good French skills, English and other languages are an advantage
• Proven experience in outbound telemarketing (outbound) as well as in telephone sales
• Experience in team leadership and coaching
• Strong communication and leadership skills
• Enjoyment of customer contact and employee development
• Structured, assertive, and reliable personality
• Confident handling of PC applications (Office 365, Dialogmaster, Bluecall, etc.)
You can look forward to
• Flexible working hours between 09:00 and 19:30 (two evening shifts per week)
• First-class training and ongoing development
• A modern workplace near the train station with optimal transport connections
• A motivated team and an open, collegial working atmosphere
Workplace: Biel/Bienne, near Bözingenfeld train station
Start: by arrangement
Do you feel addressed? Then apply directly via our application portal (blue button "Apply here!")
Contact:
Profi Contact SARL / Mireille Bourquin / Team Management / Supervising / +41 79 539 58 59
We look forward to getting to know you!
