Front Office & Reservation Agent 100%

About the job

Company Description

Mercure Zürich City

The Mercure Zürich City opened on 1 November 2023 in Zürich Altstetten. It combines modern architecture with elegant flair in a vibrant metropolis. Its 319 rooms in three categories, the fitness and wellness area, modern seminar rooms with the latest technical equipment, as well as the gastronomy with restaurant, bar and club promise a pleasant stay – both for business and private visits.

We are looking for you to support our front office team – the start date is by arrangement!

Job Description

• You welcome our guests in a friendly and courteous manner and ensure a pleasant atmosphere from the very first moment
• You reliably handle check-in and check-out according to our internal standards
• You process reservation requests and provide our guests with helpful information about offers in the hotel and the surrounding area
• You competently answer enquiries by email, phone or in person or forward them to the appropriate departments
• In case of complaints, you find solution-oriented and calm responses – always aiming to satisfy our guests
• You handle payments using the Opera PMS and cash register system, issue invoices and ensure correct cash management
• You recognise sales opportunities and actively support up- and cross-selling
• If needed, you assist with the monthly inventory in the hotel shop
• You ensure compliance with our quality standards and contribute to continuously improving the guest experience
• You cover the reservation department during absences and ensure smooth operations

Qualifications

• You have a completed commercial or hospitality training
• Reliability, motivation and team spirit characterise you – you like to get involved
• You have very good German and English skills – any additional language is a plus
• You enjoy working with people – guests and colleagues feel your positive charisma
• With creativity and passion you create unforgettable experiences for our guests
• You contribute to harmonious teamwork and ensure all processes run smoothly

Additional Information

• To give you more free time and spare you the care of your uniform – we take care of the cleaning free of charge.
• Free meals – three times a day
• We support you financially with your daily commute to work
• Free access to the fitness area – around the clock, 24/7
• Small surprises on special occasions provide additional motivation
• Regular team events with subsequent aperitif
• Benefit from exclusive discounts within the The Chocolate on the Pillow Group and the Accor Group – for you as well as your family and friends