Linguistically Skilled Customer Advisor in Basel
Callpoint AG
Basel
Key information
- Publication date:08 August 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Basel
Job summary
Join Callpoint, a dedicated Swiss call center, where we care for our employees and customers. Enjoy a supportive work environment with growth opportunities.
Tasks
- Be the first point of contact for all telephone inquiries.
- Handle complaints, support, and billing inquiries.
- Record customer issues in the system and find solutions.
Skills
- Bilingual in German and French, both spoken and written.
- Enjoy working with customers in a lively team.
- Good PC skills simplify the onboarding process.
Is this helpful?
Are you communicative, linguistically skilled, and enjoy customer contact? Then come to us, we will promote and develop you - and look forward to your application.
- You are the first point of contact for all telephone inquiries
- You handle complaints, take care of support and billing inquiries
- You record customer concerns in the system
- You analyze the diverse customer problems and develop suitable solutions
- Working hours from Monday to Saturday between 08:00 and 20:00
- You are bilingual in German and French (spoken and written)
- You enjoy dealing with customers
- You like working in a lively team
- Good PC skills simplify the entry
- After the training phase, home office is possible (only for employees residing in Switzerland)
- Pleasant working atmosphere, careful training, and individual support
- After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years
- One additional vacation day each year until the 5th year of service
- Start on September 1, 2025, workload between 60 - 100% possible after the training phase
Have we piqued your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.sagesser@callpoint.ch.
We look forward to seeing you!
