Officer, Business Process and Systems

We are seeking an Officer, Business Process & Systems to support continuous improvement across funding request and grant submission workflows. The role includes continuous process improvement, user support, and coordination across multiple teams to ensure smooth operations throughout the funding cycle.

Key Responsibilities

Process Improvement & Design

• Monitor processes, identify inefficiencies, and propose improvements.
• Update procedures, process maps, and RACIs as workflows evolve.
• Identify automation and simplification opportunities throughout the cycle.

Systems Solutions & Support

• Consolidate lessons learned and recommend system enhancements.
• Lead business requirements and user"‘story development for new features.
• Prepare and coordinate UAT/SIT activities.
• Provide ongoing support to system users, troubleshoot issues, and manage SNOW tickets.
• Track recurring issues and coordinate with technical teams on long-term fixes

• Develop change management materials (FAQs, SOPs, guides).
• Deliver trainings, clinics, and webinars to strengthen user knowledge.
• Serve as a subject"‘matter expert for system functionalities related to funding and grant submission stages.

Your Profile:

• University degree in business administration, finance, IT, engineering, or related field.
• Experience in:
  • Business process analysis and improvement
  • Project management
  • Cross"‘functional coordination
  • Functional design of business IT solutions
  • Strong understanding of grant management workflows, including review, approval, and submission stages.
  • Ability to support Grant Management Country Teams during funding request and grant submission, ensuring timely and high"‘quality completion of key processes.
  • Familiarity with grant"‘related systems (e.g., GOS modules such as PF, budgets, PAAR, TRP/GAC submissions).
  • Systems support for end"‘users
• Excellent communication skills in English.