IT Support Level 2/3 (VIP) - F/H/X

13 May 2026
100%
Geneva

Job summary

Join Amaris Consulting as a Support IT Niveau 2/3 (VIP) - F/H/X! Be part of a dynamic team enhancing IT support for internal users and VIPs.

Tasks

Provide high-level IT support for internal users and VIPs.
Diagnose and resolve technical incidents within deadlines.
Manage Remote Desktop Server (RDS) and workstations.

Skills

Minimum 5 years in IT support N2/N3 or system/network administration.
Proficient in Windows environments, Active Directory, and Microsoft 365.
Advanced skills in Cisco IOS and network security principles.

Is this helpful?

About the job

Job description

We are currently looking for a IT Support Level 2/3 (VIP) - F/H/X to strengthen our IT teams and provide high-level support to internal and VIP users.

🔥 Your responsibilities

Provide IT support at levels 2 and 3 to internal and VIP users
Diagnose, qualify and resolve technical incidents within deadlines
Manage and administer Remote Desktop Server (RDS) environments and workstations
Work on the configuration and troubleshooting of network equipment: switches, firewalls, routers
Administer and maintain Cisco and Checkpoint equipment (VPN, security rules, VLAN)
Ensure escalation of complex incidents to N3 teams and manufacturers
Write and maintain technical documentation (procedures, knowledge base, runbooks)
Guarantee a quality service relationship, especially with VIP users

🎯 Your profile

You have at least 5 years of experience in IT support N2/N3 or systems/network administration
You master Windows 10/11, Windows Server, Active Directory, GPO, RDS, Microsoft 365, SCCM/Intune, VMware/Hyper-V environments
You have advanced skills in Cisco IOS (routers, L2/L3 switches), Checkpoint (firewall, VPN, SmartConsole), VLAN, TCP/IP, DNS, DHCP, network monitoring (PRTG, Nagios)
You have solid knowledge of security principles: access management (MFA, SSO), network segmentation, least privilege principle, EDR/enterprise antivirus
You master ITSM tools: ServiceNow, Jira SM, Remedy or equivalent, and ITIL processes (incidents, problems, changes)
You speak fluent French and English
You demonstrate the ability to manage complex situations and ensure a quality service relationship with demanding users
You show autonomy, rigour and team spirit
You possess excellent written and oral communication skills
You have a proactive approach to problem solving

💡 Our corporate culture:

Agility: Work in a flexible, dynamic and stimulating environment.
International: Benefit from international collaborations and numerous mobility opportunities.
Intrapreneurship: Get involved in parallel initiatives or develop your own Business Unit.
Listening management: Receive personalised support throughout your professional journey.

Amaris Consulting is committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnic origin, beliefs, age, marital status, disability or any other characteristic.

Apply now and join our team for a rewarding and stimulating career!

Who are we?

Amaris Consulting is an independent consulting and technology company serving businesses. With over 1000 clients worldwide, we have been deploying solutions for major projects for more than a decade – all made possible by an international team of 7,600 talents spread across 5 continents and more than 60 countries. Our solutions focus on four different activity areas: Information systems and digital, telecommunications, life sciences and engineering. We aim to create and develop a talent community where all team members can realise their full potential. Amaris is your "stepping stone" to cross the rivers of change, to meet challenges and to successfully complete all your projects.

At Amaris, we are committed to offering our candidates the best possible recruitment experience. We seek to better know and understand our candidates, challenge them and share our impressions as quickly as possible. Here is what our recruitment process looks like:

First contact: Our process usually starts with a brief virtual/telephone conversation to learn more about you! The goal? To get to know you, understand your motivations and ensure we offer you the position that best suits you!

Interviews (on average, the number of interviews is 3 – but this may vary depending on the seniority level required for the position). During the interviews, you will meet members of our team: your future manager of course, but also others you will be working with. These interviews will allow us to learn more about you, your experience and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our history, our teams and your career opportunities!

Case study: Depending on the position, you may be asked to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we must adapt accordingly, so the process may sometimes be somewhat different for each candidate. That said, we always put ourselves in the candidate's shoes to offer the best possible experience. We look forward to meeting you!

Categories:

IT / Telecommunications, Helpdesk / Support / Training