Deputy Head Reception and Reservation 60 to 100% (m/f/d) from 1 September or by arrangement

About the job

Hotel Heiden – Where panoramic views and hospitality meet

Your opportunity: Create unforgettable moments
From 1 September 2026 or by arrangement

High above Lake Constance, in the heart of Appenzell, Hotel Heiden creates a place where guests arrive, breathe deeply and leave everyday life behind. As part of our team, you contribute to making every stay an experience – characterised by warm hospitality, regional cuisine and breathtaking views.

You love to inspire people, are service-oriented and looking for a varied challenge? Then become part of our success story!

Why you should definitely work with us:

Diverse tasks in an inspiring environment | Immerse yourself in the fascinating world of hospitality and experience new, exciting challenges every day in the picturesque Appenzell Vorderland.

Family atmosphere, strong cohesion | Become part of our motivated team, where appreciation and mutual support are highly valued.

Innovative working environment | Shape the future of hospitality with us. Our modernly equipped and constantly evolving house offers you the perfect platform to bring in your innovative ideas.

Personal development | Take advantage of our numerous training and further education opportunities to take your career to the next level.

Attractive additional benefits | Benefit from exclusive advantages as a member of the Hotel Heiden family:

• 50% discount on massages and cosmetic treatments at the hotel
• 20% discount in our Restaurant Acht
• Use of the in-house wellness area and fitness studio
• Free participation in our yoga sessions and singing bowl meditations
• Discounted overnight stays in Private Selection Hotels, HotellerieSuisse establishments and via
• Hotelcard
• 30% discount on hotel vouchers
• 20% discount on retail products in the hotel
• Discounts for overnight stays in our hotel, for you and your family and friends

What awaits you: Diverse tasks with scope for design

• Warm welcome and care: You are the first face of our house – with your friendly manner and professional service, you make every guest stay something special.
• Reservations and availability: Reliable management of bookings, check-in/check-out and guest accounting with StayNTouch – for smooth processes and satisfied guests.
• Active sales and advice: You help shape offers, actively sell rooms and advise guests on our package deals (e.g. Well & See Spa(r)tage, Time for Two or 5 for 4).
• Team leadership and motivation: As deputy, you support the reception management, motivate the team and ensure a positive working atmosphere.
• Collaboration and service: Close coordination with kitchen, housekeeping and wellness – for seamless service that delights our guests.
• Administration and correspondence: From guest correspondence to administrative tasks – your organisational talent keeps everything flowing.

What you bring: Passion and expertise

• Professional experience: Completed vocational training in hospitality and experience in a comparable position (e.g. reception, reservation or front office).
• Guest orientation: Customer- and service-oriented thinking – you make our house unforgettable for guests.
• Flexibility and commitment: Willingness to work evening, weekend and holiday shifts – because hospitality knows no opening hours.
• Technical affinity: Proficient use of Microsoft Office and modern hotel software (e.g. StayNTouch).
• Languages: One or more foreign languages are an advantage – our guests come from all over the world.
• Team player: Well-groomed appearance, high resilience and the ability to motivate a team.
• Sustainability: Understanding of our values – because at Hotel Heiden we live mindfulness and regionality (e.g. with regional products in Restaurant Acht or our 1,000 m² wellness area).

What we offer: A working environment that inspires

• Unique location: Work in a place where Lake Constance lies at your feet and the Appenzell nature begins at your doorstep.
• Culinary highlights: Enjoy regional specialties in Restaurant Acht – from Appenzell platters to seasonal creations.
• Wellness for employees: Use our panoramic indoor pool and wellness area – for relaxation after a successful working day.
• Sustainability: Become part of a team that lives sustainability – from regional cuisine to mindful resource management.
• Development opportunities: We promote your personal and professional development – in an environment that gives space for ideas.

Your perspective: More than a job

At Hotel Heiden, you don’t just work – you create experiences. Whether advising guests through our Summer Special (2 nights + CHF 50 voucher) or being part of our mindfulness concept: Your passion counts here.

You are looking for a position where you

• Take responsibility and enjoy flexibility at the same time?
• Inspire people and grow within a team at the same time?
• Live regional values and care for international guests at the same time?

Then you are exactly right with us! Ready for the next step? Then we look forward to your application.