CRM Specialist Swiss Market Fixed-Term Contract 8 Months

The present and future of Audemars Piguet are built thanks to the contribution of all our talents. Inspired by the richness of our past, we are enthusiastic about what we will create in the future. Together, we are resolutely forward-looking and continuously striving for excellence in all our trades.

If our mission inspires you, come continue your journey within our family so that we can keep creating the extraordinary. Let’s write the next chapter of your career together!

The position: CRM Specialist Swiss Market - Fixed-Term Contract 8 months (maternity leave cover)

Your main mission will be to coordinate and support the deployment of the CRM strategy within the Swiss market. You will also be responsible for analysing and exploiting the customer database as well as identifying local CRM specificities.

Your responsibilities:

• You will plan, control and manage the deployment of the CRM strategy;
• You will produce and analyse reports on CRM KPIs, transactions and data quality;
• You will monitor and optimise the use of CRM tools, including CRM and Retail BI dashboards;
• You will train and support colleagues in the use of CRM tools and processes, notably the teams at our points of sale in Switzerland;
• You will ensure the integrity of our database and monitor the quality of customer data;
• You will play a central role in customer activations and events, from defining guest profiles to actively participating in events;
• Finally, you will identify contact points and opportunities for interaction with customers and promote the enrichment of the customer database.

Profile sought:

• You have 3 to 5 years of experience in a CRM role, ideally in the luxury, retail sectors or a highly customer-oriented environment.
• You have excellent mastery of CRM tools, ideally Salesforce, as well as an advanced level in Excel and reporting tools.
• You demonstrate strong analytical skills and are comfortable interpreting data and formulating operational recommendations.
• Meticulous and detail-oriented, you show autonomy, organisation and great reliability in managing your tasks.
• You enjoy sharing your knowledge and naturally support users in adopting tools and processes.
• You possess excellent interpersonal skills and know how to collaborate effectively with diverse stakeholders.
• You are fluent in French and English. German would be an asset.

What we offer:

• 5 weeks annual holiday and 2 additional weeks between Christmas and New Year
• A contribution to your sporting or cultural activities
• The possibility, depending on the role, to work remotely
• An advantageous occupational pension plan

Would you like to express your expertise within Audemars Piguet? Do not hesitate and apply online! We look forward to discussing opportunities that could match your next professional adventure.

Masculine terms are used for both genders.