Operations Specialist 80-100% (m/f/d)

On-site at the customer / home office / Rotkreuz or Köniz

Are you a team player? Forward thinker? Co-creator?

We are advocates of success, IT lovers, reinventors – and we are looking for you to live and carry forward our purpose "Empowering people to do what they love." Flat hierarchies, room for ideas, and a team that lives technology: Do you want to help shape it?

Then we are looking exactly for you!

Your main tasks

• Operating, controlling, monitoring, and maintaining customer infrastructures, as well as the Oria Public & Private Cloud
• You provide our customers with the best service in 1st and 2nd level support

(Remote and, if necessary, on-site at the customer)

• Shift work during office hours 07:00 – 19:00
• Independent and self-organized work in the service desk
• Actively support customers and ensure customer satisfaction
• Maintain system-technical documentation

Your strengths and skills

• Experience in IT support, ideally in 1st and 2nd level (remote and on-site) as well as handling ticket systems.
• Solid knowledge in operating, controlling, and monitoring IT infrastructures (client, server, networks, virtualization, cloud solutions, M365).
• Analytical thinking and a solution-oriented working style to quickly identify and efficiently resolve disruptions.
• High customer orientation, strong communication skills, and enjoyment in direct contact with customers.
• Independent, responsible, and structured working style – even in hectic situations you keep a cool head.
• Willingness to work in shifts during office hours (07:00 – 19:00).
• Team spirit, initiative, and motivation to continuously develop yourself.
• Very good German and English skills, spoken and written.

What ITpoint offers you

• A collegial and empathetic environment with open communication
• 40-hour week and flexible home office – we promote the compatibility of family and work
• Financial support for further training
• A contribution of 200 CHF towards your sports subscription
• Team and company events
• …and much more…

Your strengths and skills

• You are an organizational talent, a team player, and rely on independent and structured work
• You love to expand your knowledge and pass it on to the team
• You already have some leadership experience and can further develop the team both professionally and personally

Match?

Our friendly HR team is happy to answer all the how’s, where’s, what’s, when’s, why’s, and because’s. Of course, our website at itpoint.ch is also available to you as a self-service. We look forward to hearing from you!

Email: bewerbung@itpoint.ch

PS: Gendering is difficult when writing – our hearts and jobs are open to everyone – male, female, and diverse (m/f/d).