KPT Krankenkasse AG
Bern und Homeoffice
2 weeks ago
Workforce Manager / Intraday Coordinator
- Publication date:11 September 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Bern und Homeoffice
Job summary
Join KPT, one of Switzerland's top health insurers, enhancing customer service. Enjoy a flexible, dynamic work environment with great benefits.
Tasks
- Oversee efficient capacity, deployment, and shift planning for staff.
- Implement proactive measures to meet KPI targets effectively.
- Ensure staff availability and manage intraday operations seamlessly.
Skills
- Completed commercial or technical training; Workforce Management training is a plus.
- Strong IT skills and analytical abilities are essential.
- Solution-oriented thinking and a flexible, customer-focused personality.
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About the job
Our Workforce Management ensures that everything runs smoothly in customer service – from long-term capacity planning to minute-precise deployment control. Do you love setting the pace, enjoy juggling numbers and processes, and keep an overview even with last-minute changes?
What you can achieve
- You are responsible for efficient capacity, deployment, and shift planning of our employees and play a central role in creating forecasts.
- Where others are still analyzing, you have long since set the right measures in motion and ensure that KPI targets are met.
- You ensure that our employees are reachable at all times – even during daily volatility – and take on the deputy responsibility for telephony management.
- Live monitoring is exactly your thing: with agile intraday control, you perfectly balance language skills as well as synchronous and asynchronous tasks.
- You support the implementation and analysis of effective outbound campaigns.
What sets you apart
- a completed commercial or technical education – further training in Workforce Management is a plus
- several years of professional experience in the contact center area as a Workforce Manager or Intraday Coordinator
- very good IT skills and analytical abilities
- solution-oriented thinking and acting as well as an independent and implementation-strong working style
- a winning, flexible, and resilient personality with organizational skills and high customer orientation
Your benefits
- 40-hour week and flexible working hours
- Home office options
- 25 vacation days, 30 days from the age of 50
- December 24th & 31st paid holidays
- 15 minutes paid breaks each in the morning and afternoon
- Free fruits
- Varied drink and food offerings in the in-house cafeteria
- Modern office spaces directly at Wankdorf Bern train station
- CHF 300.– rail coupon for an annual, route, or general subscription (GA)
- CHF 2,200.– Reka checks per year with a 20% discount
KPT is one of the ten largest health insurance companies in Switzerland. The satisfaction of our customers is our success.
