System Specialist Telecommunications (80-100%)

Electricity moves our lives. And we move electricity. Every day, we commit ourselves to the network-side supply security in Switzerland. On behalf of Switzerland and in cooperation with international partners, our employees ensure a powerful and reliable electricity grid.

We are looking for a

System Specialist Telecommunications (80-100%) - 1446

to join our headquarters in Aarau as soon as possible.

This is how you ensure electricity in Switzerland

In this varied role, you are part of the Network Operation Center and thus the central point of contact for internal and external customers. Your tasks include, among others:

• Ensuring trouble-free operation of the telecommunications and remote control infrastructure throughout Switzerland
• Receiving, analyzing, and resolving faults
• Processing service requests and, if necessary, forwarding tickets to subsequent departments or service providers
• Supporting field staff with access, installation, commissioning, and troubleshooting
• Further development of operational processes (ITIL) and documentation
• Participation in projects as a representative of operations (NOC)
• Appropriate communication and escalation in case of faults and problems
• Providing 24/7 on-call service (on-call duty is mandatory)

This is how you make a difference

For this position, we are looking for a communicative and empathetic team player. You are resilient and have a structured way of working as well as very good documentation skills. Furthermore, you bring the following:

• Technical vocational training in the field of electrical engineering, telecommunications, or computer science, or an equivalent education
• Experience in operating complex communication infrastructures
• Very good knowledge in at least one of the technologies used (especially WDM, but also telephone systems, VoIP, IP, MPLS)
• Experience in operating communication or secondary technology in substations
• Willingness for continuous change and further education
• Knowledge of ITIL processes (certification is an advantage)
• Very good German skills are mandatory, good English skills, French or Italian are an advantage

This is how we inspire you

We offer you diverse and exciting tasks in a company unique to Switzerland and a modern working environment in close proximity to Aarau train station. In addition, you benefit from the following perks:

• Flexible working hours (42 hours per week) including the possibility of home office
• 25-30 vacation days as well as company holidays between Christmas and New Year
• Progressive social benefits and an attractive pension fund
• Opportunities for professional development
• Financial and/or time support for internal or external training
• Competitive salary and recognition of good performance

About us

Become part of our eight-member Network Operation Team. We are the central point of contact for all internal and external customers. We monitor the telecommunications and remote control infrastructures and ensure stable operation. We receive faults, analyze them, and either resolve them ourselves or with the support of our service providers and manufacturers. We maintain a collegial team culture, place great value on good cooperation and open and honest communication. We are proud to contribute to Switzerland's supply security.