Customer Service Employee (50%) & Profond Care (50%)
Profond Vorsorgeeinrichtung
Zürich
Key information
- Publication date:26 November 2025
- Workload:50%
- Contract type:Permanent position
- Place of work:Zürich
Job summary
Profond, one of Switzerland's largest independent pension funds, seeks new talent.
Tasks
- Handle inquiries from insured clients via phone and in writing.
- Coordinate professional reintegration for work incapacity reports.
- Support the development of efficient, client-focused processes.
Skills
- Experience in BVG, with English as a native language and good German skills.
- Strong advisory and communication skills are essential.
- Reliability, accuracy, and the ability to think entrepreneurially.
Is this helpful?
Your web browser (Firefox 118) has a serious security vulnerability! Update your browser for more security, speed and the best experience on this site.
Profond is one of the largest independent pension funds in Switzerland with around 90,000 insured persons, assets under management of more than 16 billion francs, and around 110 employees at two locations.
Profond continues to grow, and therefore we are looking for reinforcement. The following vacancies can be taken individually or combined as a full-time position
Customer Service Employee (50%) & Profond Care (50%)
Customer Service - Your area of responsibility:
- Support and advice for telephone and written inquiries from insured persons
- Processing changes to insured persons' master data
- Participation in the further development of customer-oriented and efficient processes
Customer Service - What distinguishes you:
- BVG experience
- Native English speaker with good German skills (m/f)
Both vacancies require
- Strong consulting and communication skills
- Problem-solving ability
- Reliability, accuracy as well as independent and proactive working style
- Teamwork skills as well as networked and entrepreneurial thinking
What you can look forward to:
- A meaningful and responsible activity in a stable, modern environment
- Teams that value quality, collegiality, and further development
- A workplace directly at Zurich train station with a flex-work culture for mobile working
Profond Care - Your area of responsibility:
- Triage of incapacity for work reports regarding potential for professional reintegration
- Coordination of professional reintegration with social and daily sickness allowance insurances as well as employers
- Advice to employers and insured persons in the context of incapacity for work
- Collaboration with external case management providers
- Monitoring and quality assurance of all activities
- Proactive thinking and active shaping of processes and the further development of the department
Profond Care - What distinguishes you:
- Proven professional experience in the medical or social insurance environment
- Ideally experience in occupational health management (BGM)
- Good language skills in German, ideally French, English as a complement (m/f)
Sounds exciting?
By clicking the apply button, you start the online process. We look forward to reviewing your complete application documents.
Further information about the position and the application process can be found on our website.
A visit is worth it!
