Head of Technical Services (80-100%)

Technology, team leadership, and scope for creativity – your chance to make a difference
Do you bring technical know-how, quality awareness, leadership experience, and a sense for people? Then help us shape the future of our Technical Services! As the Head of Technical Services, you will take responsibility for a diverse team in the areas of electrical engineering, building technology, painting, gardening, and logistics. You will structure processes, set standards, and ensure that our internal customers can rely on a reliable, modern, and service-oriented technical operation.

We are looking for a committed personality to start immediately or by agreement, who convinces with expertise, leadership strength, and joy in collaboration. If you like to take responsibility, develop processes further, and want to promote a culture of trust and openness, we look forward to your application.

Your area of responsibility:

• Structuring and organizing the Technical Services department (15 employees in the electrical sector, building technology, painting, gardening, and logistics)
• Coordination/disposition of internal customers, external companies, and employees
• Disposition and prioritization of orders while fulfilling the Service Level Agreement (SLA) in the internal ticket system "Xurrent", including the creation of reports and their further billing
• Triage between maintenance and repair work
• Control of completed work, ensuring the technically correct fulfillment of orders as well as the billed hours
• Further development and professionalization of the department (processes and standards)
• Responsibility for the cost center regarding budget and profit accounting
• Taking on on-call duty (about 5 times a year)
• Performing the tasks as the occupational safety officer of the department
• Making the ZFV leadership model "we make others successful" tangible in the everyday life of all leadership levels
• Promoting a culture characterized by trust, courage, transparency, and joy
• Embodiment, understanding, representation, and advancement of vision and strategy
• Leading people and oneself, developing equitably, coaching, and planning the right resources for the strategy
• Pursuing, prioritizing, and measuring the implementation of goals
• Building and further developing networks, understanding and managing internal interest groups
• Driving the implementation of the ZFV sustainability and environmental strategy
• Leading/participating in regular departmental meetings
• Recruiting new employees in collaboration with the People & Culture department

Your strengths:

• Basic training as a skilled worker in a technical/craft profession or another profession related to construction (e.g., as a building draftsman or building services planner)
• Further education in construction or facility management
• 5-10 years of professional experience in a similar position with leadership experience
• Experience in building maintenance, building technology, and building automation
• Experience in optimizing processes and workflows
• Good IT skills – Abacus and MS Office
• Good oral and written German skills

Our company: