Quality Manager 100% (m/f/d)

What is my function?

Our customer needs a Quality Issues Resolution Manager who coordinates the global resolution of major product quality issues and escalations. You'll lead structured problem-solving using 8D methodology and facilitate cross-functional root cause analysis workshops with engineering, manufacturing, supplier quality, and service teams. You'll monitor corrective actions to make sure they actually work before closing cases, and you'll be the go-to person for keeping everyone aligned during field failures and customer complaints. Part of your role is analyzing global quality data to spot systemic weaknesses and drive preventive actions across design, manufacturing, and service processes. You'll also coach regional teams and suppliers on problem-solving tools, help build long-term capability through training programs, and make sure customers get fast responses during escalations. Plus, you'll manage global dashboards and keep leadership updated on performance and financial impact.

What do I need to be successful?

• Bachelor's degree in Engineering or a related technical field

• 8+ years of experience in product quality, technical support, supplier quality, manufacturing quality, or engineering

• Solid expertise in 8D methodology and root cause analysis tools like Fishbone, 5-Why, and FMEA

• Strong understanding of manufacturing, supplier, and product design processes

• Experience managing cross-functional teams and handling global escalations

• Great communication and stakeholder management skills

• Ability to coach others and develop their problem-solving skills

• Familiarity with quality management systems and ISO standards

• Willingness to travel internationally about 20-25% of the time, sometimes on short notice

• Fluency in English (German and Italian are a nice bonus)

• Certified Lean Six Sigma Black Belt is desired but not required

What are my benefits?

• Competitive salary and benefits package

• Collaborative and inclusive work environment where your voice matters

• The chance to make a real impact in a critical growth area

• Flexible and hybrid working conditions that fit your life

• Versatile and autonomous activities where you can really own your work

• Professional development opportunities to keep growing

• Access to job-related training and further education

• Above-average pension fund

• Appreciative corporate culture that genuinely values diversity

• Dynamic, international environment with passionate colleagues

• Structured onboarding so you hit the ground running

• Easy public transport connections

What makes the company?

Our customer is a company that lives its values and truly embraces diversity. They're committed to creating an inclusive environment where different perspectives drive innovation. With a dynamic international presence and dedicated employees, they offer a workplace where you can make meaningful contributions to quality excellence on a global scale. They believe in developing their people and giving them the autonomy to drive real change.

Languages
English: C1 - Advanced
German: B1 - Threshold

Place of work
Zurich

Vakanz-Nummer
VA-Q27-QHK