Customer Support Advisor
Banque cantonale neuchâteloise
Cernier
Key information
- Publication date:17 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Cernier
Job summary
Join BCN, a close-knit bank dedicated to quality services. Enjoy a supportive work environment and great benefits.
Tasks
- Advise clients on basic services like payments and savings.
- Help grow the private client portfolio actively.
- Assist clients with digital banking solutions and administrative tasks.
Skills
- A CFC in commerce, preferably in banking; client experience required.
- Fluent in French, with German or English skills (B1 min).
- Positive attitude, solution-oriented, and organized.
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Customer Support Advisor
A locally established bank firmly rooted in the canton, BCN is a human-sized bank offering quality services to its private clients and businesses. Proud of our commitments based on ESG principles, recognized as an eco-company and as a fair employer, we strongly contribute to the regional economic life and consider that our success is closely linked to the professional and human qualities of our employees. For you, are autonomy, commitment, responsibilities, projects, sustainable development, and training meaningful words? We would be pleased to discuss with you how they could help reveal your talents within our organization.
As part of strengthening the teams for our Cernier advisory center, we are actively looking for our next 100% full-time
Customer Support Advisor
Your missions
- Advise clients in basic services such as payment transactions, savings, investments, and pension plans
- Participate in the development of the private client portfolio
- Respond to all spontaneous client requests
- Support clients with digital banking solutions
- Participate in internal controls and inventories
- Perform various administrative tasks related to the role
Your profile
- Commercial employee diploma (CFC), ideally in a banking environment
- First experience in a client-facing role is required
- Native French speaker, demonstrating skills in German and/or English (minimum B1)
- Driver's license and vehicle available (in case of replacement at another site)
Your personal qualities
- Enthusiastic about client contact and the banking sector
- Positive and solution-oriented mindset
- Motivated by achieving goals
- Sense of priorities and organization
We offer
- Certified and job-oriented training
- Top-notch social benefits and attractive working conditions
- A varied job in a dynamic work environment
- A human-sized institution
Application deadline: 19.01.2026
Activity rate: 100%
Workplace: Cernier (Val-de-Ruz)
