Manor AG
Biel
Customer Service Assistant 40% (m/f/d)
- 11 September 2026
- 40%
- Biel
Job summary
Join Manor in Biel/Bienne as a part-time customer service collaborator! Enjoy a dynamic work environment with great benefits.
Tasks
- Handle customer inquiries and complaints efficiently.
- Provide expert advice on product offerings and services.
- Process online orders to enhance shopping experiences.
Skills
- Retail training or similar experience preferred, fluent in French.
- Strong communication skills and team-oriented mindset.
- Proficient in Office applications and able to multitask.
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About the job
Biel/Bienne | Part-time 40% | Permanent contract | 01.11.2026 |Customer Service Assistant 40% (m/f/d)
Every visit is unique, and it is precisely on this uniqueness that our service is based. Thanks to our team spirit, agility, and customer proximity, Manor establishes itself as the number 1 department store for everyday life, both online and in our sales outlets. Do you enjoy dynamic environments and want to fully leverage your strengths? Then join us to shape the shopping experience of tomorrow!
To strengthen our team in the customer service sector, we are looking from 01.11.2026, for a permanent contract, at the Biel site, for a motivated and committed person as a Customer Service Assistant 40%.
Your responsibilities
- You handle customer requests and complaints and quickly and easily find solutions.
- You provide comprehensive and competent advice regarding assortment and service, covering both our offline and online offerings.
- You place orders on a tablet for our customers in the online shop, thus offering a unique and complete shopping experience.
- You are the contact person for complaints and returns in the online shop.
- You are an expert regarding our Manor World Mastercard and our loyalty programmes.
- You perform general administrative tasks in the back office.
Your profile
- Ideally, you have a complete basic training in retail or the commercial sector.
- You have experience in a similar role, preferably within a Customer Service department.
- You are communicative and enjoy contact with different categories of people.
- You are able to manage a high volume of customers and maintain an overview even in the busiest situations.
- You enjoy working in a team and value a neat appearance and exemplary behaviour.
- You have good IT skills and use common Office applications with ease.
- You speak French fluently and preferably have knowledge of another national language.
- You have a clean debt collection register extract and a clean criminal record extract.
Manor SA, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60%. The company employs approximately 6,800 people and trains around 200 apprentices per year. Manor SA operates 56 department stores, 21 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centres.
